Veralena (Lena) Olson
Twinsburg,OH
Summary
As a science student with a minor in Technical Writing, I aim to utilize excellent customer service skills, a strong desire to learn, and goals to advance in my future career! I have a proven ability to build lasting relationships and consistently deliver reliable service. I am eager to contribute clear and informative writing skills to a growing team!
Overview
1
1
year of professional experience
Work History
Sales Associate
Waterway Carwash
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Sales Associate
TJX Companies
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Private Nanny
James English
10.2023 - Current
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Education
Associate of Science -
Kent State University
Kent, OH05.2025
High School Diploma -
Twinsburg High School
Twinsburg, OH05.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Conflict Resolution
Hobbies and Interests
- Writing Creatively (Poetry and Journaling)
- Social Activism
- Astrology
- Music
- Psychology and the way the mind works
Timeline
Private Nanny
James English
10.2023 - Current
Sales Associate
Waterway Carwash
Retail Sales Associate
TJX Companies
Associate of Science -
Kent State University
High School Diploma -
Twinsburg High School
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