Lena Vo
Fairfield
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Cajun Crack'n
Concord
04.2023 - 02.2024
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared checks, itemizing total meal costs and taxes.
Assistant Manager
TocoTea
Richmond
12.2020 - 04.2022
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server
Suruki's Sushi and Teriyaki Grill
Vallejo
05.2019 - 04.2021
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
American Canyon High School
American Canyon06-2020
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Multi-tasking
- Strong work ethic
- Professionalism
Certification
- Food Handler's Certification
- RBS Certification
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Mandarin
Professional
Accomplishments
- Honor Roll
- Leadership Awards
- Volleyball Captain 3+ years
Timeline
Server
Cajun Crack'n
04.2023 - 02.2024
Assistant Manager
TocoTea
12.2020 - 04.2022
Server
Suruki's Sushi and Teriyaki Grill
05.2019 - 04.2021
High School Diploma -
American Canyon High School
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