Lena Jackson
Overview
20
20
years of professional experience
Work History
Judicial Coordinator
Department of Adult Corrections
Tarboro, NC
07.2024 - Current
- Serve as liaison between judicial system and Community Supervision Department, strengthening relationships with judges, attorneys, and law enforcement.
- Facilitate intake, supervision, and compliance monitoring for probation cases with behavioral health needs.
- Analyze documentation and compliance trends to inform court and community-based rehabilitation programs.
- Participate in policy-aligned special projects focused on reducing recidivism and improving behavioral outcomes.
- Handle sensitive case data and legal documentation with attention to procedural accuracy and system regulations.
Contracted Data Manager
Nash Public Schools
Rocky Mount, NC
01.2024 - 06.2024
- Temporarily contracted to manage data input for school programs, assisting with compliance and reporting for state-level audits.
- Provided structured classroom environments, supporting youth with diverse emotional and behavioral needs.
- Delivered services aligned with Individualized Education Plans (IEPs) and educational behavior supports.
- Supported cross-functional communication between school administration and families.
Case Manager
Henrico County Government
Richmond, VA
11.2021 - 08.2023
- Managed Medicaid waiver services for individuals with IDD and co-occurring behavioral health conditions.
- Conducted ongoing compliance reviews, utilization evaluations, and service documentation.
- Developed person-centered plans using data-informed strategies in accordance with state policies.
- Worked with managed care and provider agencies to ensure adherence to Medicaid coverage and service delivery standards.
- Demonstrated interpersonal skills and collaborative efforts with Community Support teams to further engage providers, businesses, and residents within the community.
- Henrico VA
Youth Counselor
Department of Public Safety
Rocky Mount, NC
10.2015 - 10.2021
- Delivered rehabilitative and therapeutic services to adjudicated youth with behavioral and substance use disorders.
- Facilitated evidence-based group therapy and relapse prevention sessions aligned with state juvenile justice programming.
- Developed treatment plans and interventions focused on gang prevention, life enrichment, and therapeutic progress.
- Reported program metrics and case progress to multidisciplinary teams and administration for service optimization.
- Rocky Mount, NC
Direct Support Supervisor
Residential Services Inc.
Chapel Hill, NC
04.2012 - 09.2015
- Supervised and trained direct support staff for group homes dedicated to individuals with developmental and intellectual disabilities.
- Collaborated with clinical professionals to develop and execute service plans for residents to lead self-directed lives and participate in their home and community.
- Coached daily living skills, autonomy and applied direct personal care. Effectively planned appropriate recreational and therapeutic activities.
- Produced work schedules to ensure proper staff coverage. Facilitated performance reviews, feedback and mediation as needed for assigned team.
- Participated in audits and ensured adherence to state regulations and program objectives.
- Chapel Hill, NC
Life Skills Trainer
House of Ruth
Washington, DC
01.2009 - 04.2012
- Served an average of 20 survivors by organizing mental health support for domestic violence, homelessness, and substance abuse in transitional housing programs.
- Facilitated workshops targeting self-sufficiency, family resilience, and trauma recovery.
- Established appropriate interventions for diverse diagnoses including mood, developmental, and substance use disorders.
- Achieved case management goals by effectively addressing customized needs of individual clients.
- Washington, DC
Community Support Specialist
B&D Behavioral Health
Durham, NC
05.2005 - 10.2008
- Delivered comprehensive, strength-based, support services to teens and adults in community settings with mental, behavioral, or developmental disabilities.
- Designed and executed therapeutic interventions with measurable behavioral objectives to support long-term recovery and independence.
- Facilitated the development of adaptive life skills and healthy coping mechanisms through structured therapeutic strategies.
- Collaborated with interdisciplinary teams, families, and community resources to ensure holistic, coordinated care with optimal support outcomes.
- Durham, NC
Timeline
Judicial Coordinator
Department of Adult Corrections
07.2024 - Current
Contracted Data Manager
Nash Public Schools
01.2024 - 06.2024
Case Manager
Henrico County Government
11.2021 - 08.2023
Youth Counselor
Department of Public Safety
10.2015 - 10.2021
Direct Support Supervisor
Residential Services Inc.
04.2012 - 09.2015
Life Skills Trainer
House of Ruth
01.2009 - 04.2012
Community Support Specialist
B&D Behavioral Health
05.2005 - 10.2008
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