Lenard Jacobs

• Trained staff on customer service protocols and store standards.
• Resolved customer inquiries and complaints effectively and promptly.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations to ensure compliance with company policies.
• Assisted in scheduling staff shifts to optimize coverage and efficiency.
• Delegated work to staff, setting priorities and goals.
• Collaborated with management on staff performance evaluations and feedback sessions.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Recruited and trained new employees to meet job requirements.
• Implemented merchandising strategies to enhance product visibility and appeal.
• Coordinated inventory management to maintain stock levels and organization.
• Conducted regular audits to ensure store cleanliness and safety standards.
• Ensured compliance with safety regulations and company policies.
• Collaborated with management on developing strategic plans for achieving business goals.
• Coordinated with other departments to ensure smooth flow of operations.
• Created reports on sales trends, inventory levels, and financial data.
• Established processes for monitoring customer satisfaction levels.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved conflicts between team members in an effective manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Implemented quality control measures to uphold company standards.
• Reviewed completed work to verify consistency, quality, and conformance.

Being a assistant manager or Coach for Walmart is a great experience. I was able to help produce sale and profit for the Company. I help the store develop future leaders by training, and working beside them. I planned schedules each week for the team and made decisive decision for the departments. The best part of my job was working with the customers. It brings joy to see a smile and the effects you have on thier lives as a leader.

• Assisted in managing daily store operations and team scheduling.
• Coordinated inventory control and ensured stock availability.
• Trained new employees on store policies and customer service standards.

• Managed daily operations to ensure efficient workflow and customer satisfaction.
• Coordinated inventory management processes and stock replenishment activities.
• Trained and supervised team members on operational procedures and safety standards.
• Reviewed daily sales reports to monitor performance against targets.
• Established key performance indicators to track progress towards goals.
• These skills helped to prepare me for my role as an Assistant Manager