Lenaya Jackson
Danvers,MA
Summary
Knowledgeable Lead Team Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. As well as approaching the work with optimism, to enhance job satisfaction but also radiate a colleagues, fostering a collaborative and supportive environment. Positivity helps encourage the team to tackle challenges with a can-do spirit, which is crucial for problem-solving and innovation in event planning and management. With being a registration clerk, a cheerful demeanor makes the experience more pleasant for attendees, contributing to the overall success of the job objective.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Sky Zone Trampoline Park
01.2022 - Current
- Monitored performance of staff to ensure quality standards were met.
- Resolved customer complaints in a timely and professional manner.
- Assisted in the development of short-term goals for each shift.
- Organized workflow by studying production schedules and estimating worker hour requirements.
- Addressed any issues or concerns raised by staff during shifts.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Managed customer inquiries regarding bookings, providing information on availability and rates.
Event Coordinator
Sky Zone Trampoline Park
01.2022 - Current
- Developed event themes and concepts to ensure successful execution of events.
- Greeted guests and welcomed them to the birthday party.
- Set up decorations, balloons, and other materials for the celebration.
- Provided food, beverages, and cake for all attendees.
- Ensured a safe environment by monitoring children's behavior.
- Facilitated efficient clean-up of event space before departure.
- Managed check-in process for parents or guardians of young guests.
- Performed administrative tasks such as preparing invitations and sending thank you notes afterwards.
Patient Registration Clerk
Boston Medical Center's ED
06.2022 - 09.2023
- Reviewed patient medical records and verified accuracy of information in the system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Greeted patients upon arrival and directed them to appropriate areas.
- Verified insurance coverage and eligibility for services.
- Assisted with scheduling appointments based on provider availability.
- Provided assistance with completion of paperwork related to the registration process.
- Maintained confidential patient records according to HIPAA guidelines.
- Answered incoming calls from patients seeking information about services offered by the facility.
Education
M.D. - Biology
College of The Holy Cross
Worcester, MA2028
High School Diploma -
Danvers High School
Danvers, MA06.2024
Skills
- Sales Strategies
- Staff Scheduling
- Team motivation
- Operations Management
- Quality Assurance
- Flexible Schedule
- Shift checklists
- Interpersonal Skills
- Handling Customer Complaints
- Energetic and Enthusiastic
- Compliance understanding
- Relationship Building
- Staff Motivation
- Cash Handling
Accomplishments
High Honors award:
While my 8th grade school year was cut short because of the global pandemic (COVID-19). I was able to stick with my work ethic, and I eventually met my goal of high honors. While this was a challenge since the last 2 months og my schooling were switched to virtual. I was able to overcome this experience with a positive outcome, and prove to myself that I can do anything I set my mind to.
Highest Honors Award:
During my 9-10th grade I achieved highest honors. It was a challenging tasks that consisted of hard work, dedication,a nd perseverance. I was able to overcome all of this and maintain a 3.8 GPA.
DECA Award (Distributive Education Clubs of America (DECA) is a high school and college program for students interested in business. The organization prepares emerging leaders and entrepreneurs for careers in marketing, finance, hospitality, and management.)
I received two DECA rewards. The first reward was presented to me for meeting the top 5 in my category. As the second reward was at states, there were roughly 40 different schools in my category, and I achieved the top 10.
Sportsmanship Award
My first year playing softball was in 7th grade, and I was new to the sport. I was able to jump right in and development excellent athletic skills in the process. At the end of my 7th grade season I received this award, and it was dedicated to me for my positive attitude I brought to the field with me each and everyday ready to learn. Ultimately I never gave up just because I was new to something, and I was constantly a positive player and lifted my teammates up.
Certification
CPR License:
My high school provided a course work class, that consisted of students using their knowledge, thought processing, and observation skills to obtain their CPR license. This coursework taught me rigorous aspects to the field of medicine, and the criteria that is followed alongside with it.
Languages
English
Full Professional
Spanish
Limited Working
French
Limited Working
Additional Information
Reference: Christine Bellino
General Manager at Sky zone Danvers
Phone number: 336-776-7377
Email: Christine.Bellino@skyzone.com
Reference: Marquis Lockhart
Sky Zone Manager
Phone: 646-404-1347
Reference: Wilda Joseph
Manager ED department
Phone: 978-914-8086
Email: Linda.Joseph@bmc.org
Timeline
Patient Registration Clerk
Boston Medical Center's ED
06.2022 - 09.2023
Shift Lead Manager
Sky Zone Trampoline Park
01.2022 - Current
Event Coordinator
Sky Zone Trampoline Park
01.2022 - Current
M.D. - Biology
College of The Holy Cross
High School Diploma -
Danvers High School