Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lendita Bytyqi

Coral Springs,Florida

Summary

Hardworking Service advisor/Manager with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Grieco Chevrolet Of Delray Beach
10.2022 - 04.2023
  • Completed customer orders and warranty services according to manufacturer specifications
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
  • Maintained accurate records of time and materials required to perform repairs and service
  • Examined new and replacement parts to uncover defects.

Service Advisor

Land Rover
03.2013 - 10.2022
  • Meet with clients on a scheduled basis to understand the concerns they are having with brand vehicles
  • Prepare estimates based on technician's diagnoses, and present to customer
  • Upsell company products and services
  • Contact clients daily, updating them on the progress of their vehicle
  • Proficient with industry software (X-time, CDK, MPI, DDW, Auto Point)
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern
  • Maintained accurate records of time and materials required to perform repairs and service.

Call Center Representative

Teleperformance
07.2003 - 03.2011
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Resolved concerns with products or services to help with retention and drive sales
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Responded to customer comments and questions via Live chat
  • Documented and detailed calls and complaints using call center's CRM database
  • Increased efficiency and team productivity by promoting operational best practices.

Education

High School -

Coral Springs High School
CORAL SPRINGS, Florida
03.2001

Skills

  • Scheduling
  • Product Knowledge
  • Report Generation
  • Paperwork Processing
  • Appointment Scheduling
  • Microsoft Excel
  • Microsoft PowerPoint
  • CRM Software
  • Staff Training
  • Warranty Service
  • Delivery Scheduling
  • Customer Consulting
  • Quality Control
  • Product Education
  • Service Upselling
  • Product Promotion
  • Product Sales
  • Document Control
  • Report Preparation
  • Customer Service
  • Problem Resolution
  • Customer Relations
  • Documentation

Languages

English
Albanian

Timeline

Customer Service Representative

Grieco Chevrolet Of Delray Beach
10.2022 - 04.2023

Service Advisor

Land Rover
03.2013 - 10.2022

Call Center Representative

Teleperformance
07.2003 - 03.2011

High School -

Coral Springs High School

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Lendita Bytyqi