Lendra Pinnock
Wilmington,DE
Summary
Human services professional with strong background in case management, crisis intervention, and client advocacy. Skilled in developing and implementing individualized service plans, navigating community resources, and facilitating client progress. Known for collaborative teamwork, adaptability to changing needs, and delivering measurable results. Strong interpersonal and communication skills, with focus on empathy and ethical practice.
Overview
15
15
years of professional experience
Work History
Human Service Case Manager
Unique People Services
Jamaica, NY
10.2011 - 03.2017
- Developed individualized service plans to address client needs and facilitate access to resources.
- Enhanced community resources for clients by establishing strong partnerships with local organizations.
- Conducted assessments to determine eligibility for various human services programs and benefits.
- Conducted regular case reviews, identifying areas of improvement and adjusting strategies as needed for optimal results.
- Interviewed applicants for services and supported application completion as necessary.
Human Service Coordinator
New York City Housing Authority
New York, NY
08.2006 - 07.2011
- Coordinated tenant services, ensuring timely response to inquiries and issues.
- Managed scheduling for maintenance and repair requests, optimizing workflow efficiency.
- Developed and maintained relationships with community organizations to enhance service delivery.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Independent Living Skills Coordinator/ Counselor
163rd Street Improvement Council
The Bronx, NY
02.2002 - 08.2006
- Developed personalized independent living plans for clients to enhance daily living skills.
- Facilitated workshops on budgeting, cooking, and self-care to promote client independence.
- Coordinated community resources and services to support client needs effectively.
- Coordinated recreational activities that fostered social interaction among clients while promoting physical wellness.
Education
Bachelor of Science - Bachelor of Professional Studies in Human Services
Metropolitian College
New York, NY05-1997
Skills
- Homelessness prevention
- Substance abuse awareness
- Client advocacy
- Motivational interviewing
- Behavioral health
- Service planning
- Referral networking
Timeline
Human Service Case Manager
Unique People Services
10.2011 - 03.2017
Human Service Coordinator
New York City Housing Authority
08.2006 - 07.2011
Independent Living Skills Coordinator/ Counselor
163rd Street Improvement Council
02.2002 - 08.2006
Bachelor of Science - Bachelor of Professional Studies in Human Services
Metropolitian College