Le Nhu Y Pham
Glendale,CO
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Restaurant and Coffee Shop. Proven ability to enhance guest engagement and operational efficiency, while maintaining cleanliness standards. Adept at cash handling and suggestive selling, consistently delivering memorable dining experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Server
Restaurant Brands
Avondale, AZ
09.2025 - Current
- Assisted in food and beverage preparation, ensuring quality standards.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with team members to enhance operational efficiency during peak hours.
- Adapted quickly to changing customer demands, demonstrating flexibility in role.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided exceptional customer service in fast-paced dining environment.
- Effectively communicated menu items and specials to guests, enhancing dining experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Coffee Shop
Glendale, AZ
07.2024 - 09.2025
- Prepared and served specialty coffee beverages with attention to quality and presentation.
- Operated espresso machines and other brewing equipment efficiently during peak hours.
- Managed inventory of coffee beans and supplies, ensuring adequate stock levels.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
- Maintained cleanliness and organization of workstations following health and safety protocols.
- Implemented suggestions for menu item improvements based on customer feedback.
- Collaborated with team members to create a positive and efficient work environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- Supply restocking
- Suggestive selling
- Food safety
- Team member support
Languages
Vietnamese
Native or Bilingual
Thai
Limited Working
English
Full Professional
Timeline
Server
Restaurant Brands
09.2025 - Current
Barista
Coffee Shop
07.2024 - 09.2025
High School Diploma -
Westview High School