Leniah Stokes
Toledo
Summary
Dynamic and results-oriented professional with a proven track record at Journeys Shoes, adept in enhancing customer satisfaction and exceeding sales goals. Skilled in POS system operation and exceptional customer service, demonstrating strong problem-solving and teamwork abilities. Recognized for outstanding client service and commitment to continuous improvement.
Overview
2
2
years of professional experience
Work History
Sales Associate
Journeys Shoes
08.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Team Member
Urban Air
03.2023 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
Pending High School Diploma - General Studies
Roger's High School
Toledo, OHSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Product sales
- POS system operation
- Guest relations
Timeline
Sales Associate
Journeys Shoes
08.2024 - 01.2025
Team Member
Urban Air
03.2023 - 05.2024
Pending High School Diploma - General Studies
Roger's High School
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