Lenora Cira
Staten Island
Summary
Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Josaine Lederman
Staten Island
10.2025 - Current
- Greeted patients warmly and directed them to appropriate services.
- Managed appointment scheduling using electronic health record systems.
- Verified patient information and insurance details efficiently.
- Answered phone calls promptly and addressed inquiries professionally.
- Coordinated with medical staff to ensure smooth patient flow.
- Maintained cleanliness and organization of front desk area consistently.
Human Resources Manager
Community Urgent Care
Staten Island
08.2022 - 10.2023
- Developed and implemented HR policies, procedures, and programs to ensure compliance with legal requirements and company standards
- Managed full-cycle recruitment process including sourcing, screening, interviewing, and on-boarding of new employees
- Maintained accurate employee records in compliance with state and federal regulations
- Created a comprehensive employee handbook outlining company policies, procedures, benefits information etc
- Processed payroll for employees on a bi-weekly basis, ensuring accurate and timely payment
- Managed employee timekeeping system, reviewing and approving time sheets to ensure compliance with company policies
- Prepared and distributed annual W-2 forms to employees in accordance with IRS regulations
- Researched and resolved payroll discrepancies by analyzing pay records, communicating with employees
- Conducted regular audits of payroll data to identify errors or inconsistencies before processing payments
- Responded promptly to employee inquiries regarding paycheck calculations, deductions, or other payroll-related matters
- Greeted patients warmly and directed them to appropriate services.
- Managed appointment scheduling using electronic health record systems.
- Verified patient information and insurance details efficiently.
- Coordinated with medical staff to ensure smooth patient flow.
- Answered phone calls promptly and addressed inquiries professionally.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
Education
High School -
Susan E Wagner High School
Skills
- Employee Handbook Development
- Appointment scheduling
- Team collaboration
- Labor Relations
- Corrective Action Planning
- Benefits Administration
- Payroll Administration
Timeline
Front Desk Receptionist
Josaine Lederman
10.2025 - Current
Human Resources Manager
Community Urgent Care
08.2022 - 10.2023
High School -
Susan E Wagner High School