Lenora Pearsall
Chandler,AZ
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess
Moxies Restaurant & Bar
08.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered phone calls to take orders, give information and document reservations.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
Hostess
Rock Lobster
03.2023 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Customer Service Agent
DoorDash Inc.
10.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Addressed customer account discrepancies and concerns.
Counter Server
Barros Pizza
06.2020 - 09.2022
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Delivered food to guest tables with timeliness and efficiency.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2022
No Degree - Fire Science & EMT
East Valley Institute of Technology
Mesa, AZ05.2022
Skills
- Reservations Management
- Customer Service
- Dining Room Management
- Complaint Handling
- Guest Engagement
- Service Prioritization
- Team Collaboration
- Hazard Identification
- Work Planning and Prioritization
- CPR and First Aid
- Task Prioritization
- Multi-Tasking Strength
Timeline
Hostess
Moxies Restaurant & Bar
08.2023 - Current
Hostess
Rock Lobster
03.2023 - 08.2023
Customer Service Agent
DoorDash Inc.
10.2022 - 06.2023
Counter Server
Barros Pizza
06.2020 - 09.2022
High School Diploma -
Corona Del Sol High School
No Degree - Fire Science & EMT
East Valley Institute of Technology
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