Cashier
Hobby Lobby
Lenora Santellana
San Marcos,TX
Summary
Dedicated cashier with a strong work ethic and integrity, honed at Hobby Lobby. Excelling in customer service and cash handling, I consistently ensured customer satisfaction and efficient payment processing. My reliability and effective communication skills contributed to a positive shopping experience, fostering customer loyalty and repeat business.
Work History
Assistant Manager
Speedy Cash Loans
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
High School Diploma -
Friona High School
Friona, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Customer relations
- Written and verbal communication
- Cash management
- Payment processing
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Issue resolution
- Merchandise restocking
- Cash drawer balancing
- Payment collection
- Staff training
- Refund handling
- Inventory management
- Currency counting
- Retail merchandising
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Hobby Lobby
Assistant Manager
Speedy Cash Loans
High School Diploma -
Friona High School
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