LENORA WHITTINGTON
Terre Haute,USA
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Server
The Beef House
Covington, IN
10.2021 - 11.2024
- Maximized sales through effective upselling of specialty beverages and food items.
- Trained new staff on menu items and service protocols to maintain high standards.
- Ensured compliance with health codes and sanitation protocols, preventing penalties.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Administrative Assistant
ACS Chiropractic
Terre Haute, IN
02.2024 - 09.2024
- Facilitated patient intake by collecting information and verifying insurance details.
- Managed patient scheduling and appointment reminders to enhance office efficiency.
- Coordinated office supplies and maintained inventory for uninterrupted daily operations.
- Executed administrative tasks including filing, faxing, and scanning documents.
Office Administrator
Alternative Care Solutions LLC
Terre Haute, IN
08.2023 - 10.2023
- Effectively managed multiple projects by utilizing strong organizational and analytical skills.
- Ensured time clock accuracy in adherence to scheduled requirements.
- Recruited caregivers, conducting onboarding processes and validating communications via email or text.
- Provided clerical support through document copying, faxing, and filing.
- Addressed emergent issues with caregivers and clients, preventing service interruptions.
Case Manager
Valley Professionals Community Health Center
Cayuga, IN
04.2021 - 08.2021
- Oversaw Valley Addictions Program operations, ensuring compliance with program rules and attendance management.
- Conducted orientations and assisted in drug screenings to maintain program integrity.
- Collaborated with behavioral health professionals on identifying patient red flags and appropriate interventions.
- Managed scheduling, reminders, and adherence to corporate policies within the behavioral health department.
- Documented patient progress and advocated for needs alongside behavioral health staff.
- Established goals and coached patients in life skills development to promote personal growth.
Certified Peer Recovery Specialist
Hamilton Center, Inc.
Terre Haute, IN
10.2020 - 04.2021
- Facilitated medication management and appointment scheduling for consumers.
- Guided clients in obtaining necessary documentation to access and maintain qualifying services.
- Supported consumers with legal matters, including Department of Child Services and county court issues.
- Instructed consumers on goal-setting, overcoming negative self-talk, and identifying future barriers.
- Delivered tailored support to consumers facing mental health and substance use challenges.
- Created Wellness Recovery Action Plans to enhance consumer recovery pathways.
- Employed Electronic Medical Records system to communicate obstacles effectively to staff.
- Shared personal experiences as a teaching tool for consumer empowerment.
Administrative Clerk
State of Indiana
Madison, IN
11.2018 - 12.2019
- Delivered exceptional administrative support to enhance office operations.
- Managed office inventory through effective restocking and purchase order placement.
- Organized physical files and digitized records for streamlined access by authorized personnel.
- Simultaneously managed multiple projects while utilizing strong organizational and analytical skills.
- Provided clerical assistance to ten employees by efficiently handling document-related tasks while supporting consistent communication and comprehensive administrative tasks.
- Composed legal motions and documents for court submission, ensuring accuracy and compliance.
Manager
Brenda's Pop-A-Top's
Cayuga, IN
09.2007 - 01.2018
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited and trained staff on bar practices, customer service standards and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
High school or equivalent - Academic Courses
Covington School
Covington, IN05.1997
Skills
- Proficient in Microsoft Outlook
- Skilled in Microsoft Office tools
- Office management skills
- Interdepartmental cooperation
- Behavioral health knowledge
- Case management proficiency
- Experience with electronic medical records
- Skills in motivational interviewing
- Facilitating individual and group therapy
- Crisis intervention planning
- Emergency response strategies
- Effective communication
- Cognitive behavioral therapy methods
- Core principles of social work
- Conflict resolution skills
Certification
- Wellness Action Recovery Plan (WRAP), 2021-10-01, Present
- Driver's License, 2021-04-01, 2027-07-01
- Certified Peer Recovery Specialist, 2021-02-01, 2022-05-01
- Indiana Community Health Worker, 2021-02-01, 2022-05-01
Additional Information - Certificates Completed
- Mental Health First Aid
- Military Cultural Competency Training
- Crisis Prevention Intervention
- Millennium UDS Training
- Quick Persuade Respond (Suicide Prevention)
- Occupation Behavioral Health Professional (OBHP)
- Care Manager Training
- Department of Child Services Training Modules
- Relias Learning Modules
- Essentia (Electronic Medical Recording)
Assessments
- Protecting patient privacy, 2024-03-01, Proficient
- Data entry: Attention to detail, 2021-09-01, Proficient
- Recruiting, 2024-04-01, Proficient
- Case management & social work, 2022-09-01, Proficient
- Bookkeeping, 2023-03-01, Proficient
- Legal skills, 2024-10-01, Proficient
- Administrative assistant/receptionist, 2021-09-01, Proficient
- Customer focus & orientation, 2021-09-01, Proficient
- Medical receptionist skills, 2024-02-01, Proficient
- Supervisory skills: Motivating & assessing employees, 2021-10-01, Proficient
- Work style: Reliability, 2022-04-01, Proficient
- Project timeline management, 2022-04-01, Proficient
- Scheduling, 2022-09-01, Proficient
- Retail customer service, 2023-08-01, Proficient
- Customer service, 2024-10-01, Proficient
- Filing & organization, 2021-10-01, Proficient
- Attention to detail, 2022-03-01, Proficient
- Spreadsheets with Microsoft Excel, 2022-10-01, Proficient
- Office manager, 2022-10-01, Proficient
Timeline
Administrative Assistant
ACS Chiropractic
02.2024 - 09.2024
Office Administrator
Alternative Care Solutions LLC
08.2023 - 10.2023
Server
The Beef House
10.2021 - 11.2024
Case Manager
Valley Professionals Community Health Center
04.2021 - 08.2021
Certified Peer Recovery Specialist
Hamilton Center, Inc.
10.2020 - 04.2021
Administrative Clerk
State of Indiana
11.2018 - 12.2019
Manager
Brenda's Pop-A-Top's
09.2007 - 01.2018
High school or equivalent - Academic Courses
Covington School