LEOBARDO ITUARTE

Troubleshot POS systems, projectors, and servers to support smooth daily operations, and proofread all related documentation for accuracy

• Provided technical support for theater equipment and systems, ensuring optimal functionality.
• Assisted in training staff on new technology and software applications, enhancing team proficiency.
• Collaborated with IT team to troubleshoot and resolve technical issues promptly, minimizing downtime.
• Streamlined inventory management processes for technical equipment, improving accuracy and efficiency.
• Coordinated the installation of new hardware components, minimizing downtime and ensuring seamless integration into existing systems.
• Delivered detailed reports on technology-related initiatives, supporting informed decision-making among senior leadership team members.

• Supervised daily operations to ensure optimal customer service and satisfaction.
• Trained and mentored staff on company policies and operational procedures.
• Coordinated scheduling to maintain adequate staffing during peak hours.
• Implemented inventory management practices to reduce waste and improve stock accuracy.
• Resolved customer inquiries and complaints, enhancing overall guest experience.
• Assisted in planning promotional events, driving increased attendance and engagement.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Certified TCA
• Theater Concession Assistant (TCA)
• Maintained and followed all food safety protocols to ensure a clean and compliant concession environment.
• Completed inventory accurately by counting, recording, and verifying stock levels.
• Ensured all inventory logs were proofread and corrected for accuracy.

• Am promoting the most recent products to customers.
• Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
• Worked at 3(Cashier, box Office ,Usher)different stations to provide optimal coverage.
• Mentored new Team members by relaying information on company procedures, safety requirements, and Task, as well as providing constructive feedback after job tasks were completed.