LEOBARDO PIÑERO
Critical Response Strategies
Doral,FL
1
Certification
11
years of professional experience
Professional with 5+ years of experience in administrative intake, case management, passenger services, operations, client advocacy, and team leadership. Proven success managing confidential documentation, ensuring compliance, coordinating multidisciplinary teams, and delivering exceptional customer service in healthcare, humanitarian, Dedicated bilingual and aviation environments.
Work History
Administrative Intake Specialist
11 Months- Conducted client intake interviews and eligibility verification.
- Maintained confidential records and ensured regulatory compliance.
- Coordinated with case managers, staff, and external agencies.
- Prepared reports and supported daily administrative operations.
Case Manager
1 Year 1 Month- Performed client assessments and service planning.
- Connected clients with community resources and maintained case documentation.
- Provided crisis intervention and advocacy.
Supervisor Security Monitor
2 Years 4 Months- Supervised security operations and emergency response.
- Trained staff and ensured compliance with safety procedures.
Passenger Service Agent (Special Services & Check-in)
1 Year 4 Months- Managed domestic and international passenger check-in.
- Assisted passengers with special needs and travel documentation.
- Processed baggage and coordinated boarding operations.
- Resolved customer issues in a high-volume airport environment.
Passenger Service Agent (Check-in)
7 Months- Performed check-in, seat assignment, boarding pass issuance and baggage processing.
- Verified travel documents and provided excellent customer service.
Unit Manager
4 Years 1 Month- Oversaw shelter operations, supervised staff and maintained compliance.
Education
Bachelor - Business Administration
Skills
Administrative Intake
Case Management
Passenger Services
Check-in Operations
Documentation
Regulatory Compliance
Customer Service
Team Leadership
Microsoft Office
Data Entry
English & Spanish
Certification
- CPR & AED (AHA)
- FEMA IS-100
- FEMA IS-200
- FEMA IS-700
- FEMA IS-800
Timeline
Administrative Intake Specialist
Critical Response Strategies
07.2025 - 06.2026Read More
Case Manager
Favorite Healthcare Staffing LLC
02.2024 - 03.2025Read More
Supervisor Security Monitor
BCFS Health and Human Services
09.2021 - 01.2024Read More
Passenger Service Agent (Special Services & Check-in)
LATAM Airlines – Peru
06.2020 - 10.2021Read More
Passenger Service Agent (Check-in)
Peruvian Airlines – Peru
11.2019 - 06.2020Read More
Unit Manager
BCFS Health and Human Services
10.2015 - 11.2019Read More
Universidad Nacional Experimental Rafael María Baralt
Bachelor from Business Administration
Read More