Maliah Askins
Houston
Summary
HIPAA- and BLS-certified administrative professional with 5+ years of experience supporting high-volume intake, documentation, and compliance-driven workflows in remote and office environments. Trained in healthcare privacy, patient safety, and ethical standards through MediClear certification. Known for accuracy, discretion, and reliability when handling sensitive information, meeting deadlines, and supporting regulated operations. Seeking a full-time, entry-level healthcare administrative role with training and growth opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Intake & Document Specialist
Client Intake & Document Specialist
Remote
01.2025 - Current
- Manage end-to-end client intake and digital documentation for a high-volume file roster in a fully remote setting.
- Maintain a 98% data accuracy rate while independently managing deadlines and status tracking without direct supervision.
- Facilitate asynchronous communication via secure messaging to gather financial documentation and provide updates.
- Prioritize incoming requests based on urgency, ensuring a less than 24-hour turnaround on all critical files.
- Audit internal databases to ensure strict compliance with privacy policies and digital workflow standards.
Operations & Account Support Associate
Morgan Group
Houston
12.2023 - 01.2025
- Coordinated daily operational workflows for a portfolio of 300+ active client accounts, balancing admin duties with support.
- Resolved 20+ complex inbound inquiries weekly, focusing on billing discrepancies and first-contact resolution.
- Managed digital record-keeping using CRM software to track account lifecycles and historical data trends.
- Collaborated with cross-functional teams to streamline onboarding, reducing administrative lag time by 15%.
Operations & Support Lead
Alta Washington
Houston
07.2022 - 12.2023
- Served as primary point of contact for a large user base regarding contracts, services, and financial account status.
- Maintained elite response standards, resolving 98% of support tickets within a 12-hour window.
- Supervised and scheduled a support team to ensure consistent service coverage during peak operating hours.
- Managed third-party vendor relationships, including onboarding, invoice processing, and service quality monitoring.
- Conducted data collection for senior management to support internal reporting and strategic decision-making.
Education
High School Diploma -
Pearland ISD
Skills
Compliance & Privacy:
HIPAA Privacy & Confidentiality (MediClear Certified), PHI Handling (Training), Documentation Accuracy, Audit Awareness
Intake & Administrative Support:
Intake Processing, Records Support, Scheduling & Coordination Support, Workflow Adherence
Operations:
Remote Administrative Operations, High-Volume Task Management, Process-Driven Workflows
Communication:
Professional Client & Patient Communication, Secure Messaging, Asynchronous Communication
Technology:
Microsoft 365, Google Workspace, CRM Systems (Salesforce/Zendesk), DocuSign, Slack/Teams, Zoom
Certification
- Basic Life Support (BLS) Certification, 12/01/25, 12/01/27, Validated competence in adult/child/infant CPR, AED use, choking relief, bag-mask ventilation, and team-based resuscitation per AHA guidelines.
- MediClear Certification - HIPAA Privacy, Security, Patient Safety & Ethics, 01/01/26, Formal training in HIPAA Privacy Rule, Security Rule, Minimum Necessary, patient rights, breach prevention, and ethical accountability.
Languages
English
Timeline
Client Intake & Document Specialist
Client Intake & Document Specialist
01.2025 - Current
Operations & Account Support Associate
Morgan Group
12.2023 - 01.2025
Operations & Support Lead
Alta Washington
07.2022 - 12.2023
High School Diploma -
Pearland ISD