
Working in customer service for nearly five years has given me the opportunity to improve myself and work through difficult situations. I navigated customer satisfaction in food service at Dunkin’ and Atami Steak and Sushi, and again in retail at Sally Beauty by honing my skills and realizing my ability to be greater than I had ever thought. Working at Animal Atlanta, I cared for the animal housed there as I would care for my own, as their well-being relied on my responsibility. Although it was quite a weight to carry it helped me improve my knowledge of the animals as well as learn the mental skills to be able to carry the pressure of responsibility. My favorite part of working with the general public is knowing I have an impact on the customers I interact with, and also being mindful of that when I myself am having a hard day. A friendly smile or positive interaction can change someone’s entire outlook on the day, and if I can make a customer’s experience in my workplace a positive one I will continue to strive for that every time I clock in.
• At Sally Beauty of Woodbury, Minnesota (Store 2678) I have a wonderful time interacting with my fellow coworkers and especially customers. As a very outgoing, energetic person I enjoy greeting customers with a smile, and building relationships by demonstrating knowledge of products and asking questions, as well as taking their own concerns into account. I have experience in answering the store phone and handling customer inquiries over the phone. In addition, I always encourage self-expression and identity in customers and coworkers alike. I also demonstrate responsibilities such as remaining punctual, opening and closing the store, assisting with shipment, back stock, counts, communication between employees, cash handling, and proper maintenance of hazardous waste. I also take pride in being trusted by my current management to handle deposits and bank runs in her absence. Other responsibilities I handle daily include hourly behavior charting, continuation of educating myself to broaden my understanding of different products and situations, store organization, cleaning, and assisting in training of new employees.