Leon McDowell
Florence,SC
Summary
Dynamic Market Manager with a proven track record at Piggly Wiggly Grocery Store, excelling in new product launches and client relations. Achieved significant market growth by optimizing pricing strategies and enhancing customer service. Skilled in competitive analysis and goal setting, fostering team collaboration to drive sales operations and elevate brand presence.
Overview
2026
2026
years of professional experience
Work History
Market Manager
Piggly Wiggly Grocery Store
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Optimized pricing strategies based on market conditions, maximizing profitability while remaining competitive.
General Manager
Delta Recreation Vehicle Center
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Senior Claims Adjuster
Blue Cross Blue Shield
- Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
- Minimized company exposure to financial risk by diligently identifying fraudulent claims and coordinating with legal teams for resolution.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
Team Leader Manager
H&R Block
11.1997 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
Market Manager
Kroger Save on
05.1978 - 01.1992
- Increased market share by identifying and capitalizing on emerging market trends.
- Streamlined internal processes, enhancing operational efficiency and reducing costs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built brand awareness in local market and increased penetration with proactive strategies.
Meat Cutter
Atlantic Pacific Tea Co. (A&P)
04.1962 - 05.1978
- Enhanced customer satisfaction by providing precise and efficient meat cutting services.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
Education
High School Diploma -
Myrtle Beach High School
Myrtle Beach ,SC05-1962
Bachelor of Science - Theology
Baptist University of America
Atlanta, GA05-1984
Skills
- New product launch
- Client relations
- Sales operations
- Promotional planning
- Competitive analysis
- Goal setting and achievement
- Customer service
Timeline
Team Leader Manager
H&R Block
11.1997 - Current
Market Manager
Kroger Save on
05.1978 - 01.1992
Market Manager
Piggly Wiggly Grocery Store
General Manager
Delta Recreation Vehicle Center
Senior Claims Adjuster
Blue Cross Blue Shield
High School Diploma -
Myrtle Beach High School
Bachelor of Science - Theology
Baptist University of America
Meat Cutter
Atlantic Pacific Tea Co. (A&P)
04.1962 - 05.1978
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