Leona Browning
Gilbert,AZ
Summary
Experienced Regional Director of Operations skilled in strategic planning, team leadership, and business development. Proven track record of driving operational efficiency, managing large-scale projects, and overseeing cross-functional teams. Success includes improving operational systems and implementing cost-saving strategies. Proficient in leveraging strong negotiation skills to foster profitable vendor relationships.
Overview
16
16
years of professional experience
Work History
Regional Director of Operations
Dunkin Donuts & Baskin Robbins
Gilbert, AZ
08.2008 - Current
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Developed and implemented strategies to improve operational efficiency across the region.
- Conducted regular meetings with senior management to review progress towards goals and objectives.
- Monitored customer service levels and took corrective action when necessary.
- Implemented new technologies and systems to optimize operational efficiencies in the region.
- Actively participated in industry events or conferences relevant to regional operations.
- Communicated regularly with stakeholders regarding changes in business strategy or operations plans.
- Worked with management team to develop operational goals aligned with business strategy.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
Education
High School Diploma -
Chadler High
05-1989
Skills
- Operational Efficiency
- Process Improvements
- Operations Oversight
- Leadership training
- Schedule oversight
- Hiring/training
- Management Plan
- Dm2 Plan
- Cost Control
- Travel/oversaw out-of-town stores
- Implemented Training Plan
Timeline
Regional Director of Operations
Dunkin Donuts & Baskin Robbins
08.2008 - Current
High School Diploma -
Chadler High