Leona Mayfield
New York,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional laborer with hands-on experience and readiness for demanding tasks. Skilled in operating machinery, handling materials, and maintaining safety standards. Strong focus on teamwork and adaptability to changing work conditions. Reliable and results-driven, with keen ability to support team objectives and productivity.
Overview
5
5
years of professional experience
Work History
Operator / Call Center Representative
NYC311 Call Center
New York, NY
06.2024 - Current
- Managed high call volumes while providing exceptional customer service and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Investigated and resolved customer inquiries and complaints quickly.
Store Manager
Extra Space Storage
New York, NY
04.2022 - 05.2024
- Providing excellent customer service
- Office experience, taking calls from customers and delivering messages while also using basic office equipment like faxes or scanners
- Completing phone sales, & working remotely when needed
- Met sales goals through unit rentals, unit insurance, and moving supplies
- Guiding new customers through rental processes and agreements
- Work independently on daily tasks as well as cooperate with team members
- Alternated training methods to diversify instruction, and strengthen learning opportunities.
- Trained new hires to perform cross-training exercises with experienced workers.
Store Manager
Life Storage
Bronx, NY
11.2020 - 04.2022
- Renting storage spaces & selling store merchandise
- Completing phone sales, & working remotely when needed
- Working with customers, providing excellent service
- Using basic office equipment like faxes or scanners
- Accepting payments and completing daily bank deposits
- Physical requirements of the job include daily walks of the property, cleaning the units and the property, opening and closing the storage doors (up to 50 lbs.)
- Office experience, taking calls from customers and delivering messages. Computer use daily (basic computer skills and proficiency in Microsoft Word & Excel).
Education
High School Diploma - undefined
Manhattan Comprehensive Night And Day School
New York, NY06.2017
Skills
- Customer service
- Communication skills
- Microsoft word, Microsoft excel, Computer Skills
- Training & Development, Management Experience
- Client relations and customer service
- Reliability and punctuality
- Safety awareness
- Heavy lifting
- Time management
Timeline
Operator / Call Center Representative
NYC311 Call Center
06.2024 - Current
Store Manager
Extra Space Storage
04.2022 - 05.2024
Store Manager
Life Storage
11.2020 - 04.2022
High School Diploma - undefined
Manhattan Comprehensive Night And Day School