Leonard Roy

Proven sales expert with a track record of enhancing customer satisfaction and profitability at Snap on Inc. through exceptional service and product knowledge. Mastered closing techniques and goal-oriented strategies, leading to significant sales performance improvements. Skilled in developing lasting client relationships and executing effective sales presentations. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.