Summary
Overview
Work History
Education
Skills
Community
Timeline
Generic

Leonard Smith

Ocala,FL

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Big Lots Ocala. Proven ability to build lasting relationships and resolve issues effectively. Experienced in training staff and managing emergency situations, demonstrating strong problem-solving abilities and reliability. Committed to enhancing customer satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Sales Associate

Big Lots Ocala
01.2018 - 10.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.

Night Manager

Holiday Inn Hotel
01.2015 - 12.2017
  • Managed emergency situations with composure and professionalism.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Reduced incident rates at property with rigorous enforcement of safety protocols and regular security checks.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.

Maintenance Technician

Smith Handyman and Repair
09.2013 - 12.2014
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Education

West Port H.S.
Ocala,Fl.
05.2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service

Community

Serving The Lord At

Cornerstone Church

Past Volunteer: Marion County Animal Shelter

Timeline

Sales Associate

Big Lots Ocala
01.2018 - 10.2024

Night Manager

Holiday Inn Hotel
01.2015 - 12.2017

Maintenance Technician

Smith Handyman and Repair
09.2013 - 12.2014

West Port H.S.