Leonardo Zamora-Rangel
Sacramento,CA
Summary
Returns Supervisor at Maita Chevy with a proven track record in minimizing product returns and enhancing customer satisfaction. Skilled in problem-solving and teamwork, implementing innovative strategies that improved efficiency and fostered strong vendor relationships, ensuring a seamless returns process. Committed to maintaining high-quality standards and workplace safety.
Professional in returns management, bringing valuable experience in overseeing return processes and optimizing operations. Known for fostering team collaboration and delivering consistent results. Possesses strong organizational and communication skills, adaptable to changing needs.
Experienced with coordinating and supervising return processes to ensure smooth operations. Utilizes problem-solving skills to address issues promptly and effectively. Track record of fostering team collaboration and maintaining high standards of customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Returns Supervisor
Maita Chevy
Sacramento, CA
10.2019 - Current
- Established clear expectations around productivity goals and timelines for each team member, leading to more consistent results across the department.
- Implemented new strategies to minimize product returns, improving overall product quality and customer satisfaction.
- Drove innovation in the returns department by researching and implementing new technologies or tools to improve efficiency and customer satisfaction.
- Trained team members on company policies and best practices, contributing to a well-informed workforce.
- Developed strong relationships with vendors and suppliers, facilitating smoother returns processes and negotiations when needed.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Food Preparation Worker
Cracker Barrell
Sacramento, CA
11.2018 - 10.2019
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
Upholstery Apprentice
Golden State Upholstery
Sacramento, California
09.2017 - 11.2018
- Maintained a strong knowledge base regarding the latest upholstery materials and techniques, keeping up-to-date within the industry and providing valuable insights when necessary.
- Conducted thorough inspections to identify areas requiring repair or improvement, contributing to overall product quality.
- Expanded knowledge of upholstery techniques, materials, and trends through continuous learning and professional development.
- Increased workshop efficiency with meticulous organization of tools and supplies.
- Utilized various hand tools and equipment safely during the upholstery process for consistent results.
- Maintained a clean, safe work environment to ensure smooth operations and minimize accidents.
- Communicated effectively with customers regarding their preferences, concerns, and desired outcomes for each project.
Education
High School Diploma -
Monterey Trail High School
Elk Grove, CA05-2017
Skills
- Shipping and receiving
- Warehouse operations
- Return authorization
- Product inspection
- Workplace safety
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Problem-solving abilities
Certification
- Forklift Certified, Maita Chevy - 2020-Present
- Safety Operations, Maita Chevy - 2019-Present
- Hazardous Materials, Maita Chevy - 2020-Present
Timeline
Returns Supervisor
Maita Chevy
10.2019 - Current
Food Preparation Worker
Cracker Barrell
11.2018 - 10.2019
Upholstery Apprentice
Golden State Upholstery
09.2017 - 11.2018
High School Diploma -
Monterey Trail High School
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