Leonel Rivera
Katy,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in vehicle industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
9
9
years of professional experience
Work History
Service Advisor
Ron Hoover Boat And Marine
06.2023 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Service Advisor
PPL Motor Homes
04.2020 - 06.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
Tire Salesman
Discount Tire
06.2014 - 04.2020
- Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
- Developed and maintained positive relationships with product and equipment vendors.
Education
High School Diploma -
Elsik High School
Houston, TX05.2014
Skills
- Handling Customer Complaints
- Sales Expertise
- Information Updates
- Warranty Claims Process Management
- Multitasking and Organization
- Listening Skills
- Performance Goals
- Excellent Communication
Timeline
Service Advisor
Ron Hoover Boat And Marine
06.2023 - Current
Service Advisor
PPL Motor Homes
04.2020 - 06.2023
Tire Salesman
Discount Tire
06.2014 - 04.2020
High School Diploma -
Elsik High School
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