Leonela Alvarado
Peoria,AZ
Summary
Proven leader in team communication, enhancing stakeholder engagement through strategic communication. Excelled in customer service and adept multi-tasking, driving efficiency and satisfaction. Leveraged SQL for data-driven insights, optimizing operations. Successfully trained teams, reducing wait times by 20%. Adaptable and independent thinker, committed to delivering impactful results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Federico´s Mexican Food Restaurant
Youngtown, Arizona
02.2023 - Current
- Supervised daily cash register operations, achieving accurate and efficient transactions.
- Managed team schedules to align staffing levels with business needs and sales forecasts.
- Implemented strategies to reduce wait times during peak hours, enhancing customer satisfaction.
- Assisted customers with product inquiries, delivering knowledgeable recommendations to enhance their shopping experience.
Library Aide
Peoria Public Library
Peoria, Arizona
08.2021 - 01.2022
- Supported daily operations by efficiently checking in and out materials, facilitating user access.
- Facilitated checkout process, ensuring accurate record-keeping for user transactions.
- Organized and maintained library collections to improve user accessibility and satisfaction.
- Processed new acquisitions with precise cataloging and labeling for streamlined access.
Education
High School Diploma -
Raymond S. Kellis HighSchool
Glendale05-2021
Skills
- Cultural Sensitivity
- Written communication
- Message Framing
- Customer service
- Adaptability
- Adept Multi-tasker
- Tableau
- SQL
Certification
- Google Data Analytics Professional
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Cashier Team Lead
Federico´s Mexican Food Restaurant
02.2023 - Current
Library Aide
Peoria Public Library
08.2021 - 01.2022
High School Diploma -
Raymond S. Kellis HighSchool