Leonela Marquez
Fort Worth,TX
Summary
Proven track record in enhancing patient satisfaction and streamlining front desk operations at Healing Hands Chiropractics, leveraging skills in medical billing and compassionate customer service. Excelled in teamwork and medical office administration, significantly improving patient flow and information accuracy. Achieved a notable increase in loyalty and trust among patients, demonstrating exceptional relationship-building and organizational abilities.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Healing Hands Ciropractics
Keller, TX
10.2023 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
Elderly Caregiver
Bella Care Hospice
Palm Desert, CA
04.2022 - 09.2023
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Customer Service Representative
Walmart
Palm Desert, CA
11.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Walmart
Indio, CA
01.2017 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate
Aladinos Y Novedades
Coachella, CA
04.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate Degree In Nursing - Medical Assistant / Medical Receptionist
Mayfield College
Cathedral City, CA12.2023
High School Diploma - High School
Coachella Valley High School
Thermal, CA08.2017
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Patient Registration
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- Patient Relations
- Records Management
- Medical Billing
- Electronic Medical Records
- Letter preparation
- Medical Records Management
- Insurance Verification
- Appointment Setting
- HIPAA Compliance
- Microsoft Office
- Paperwork coordination
- Workflow Optimization
- Medical office administration
- Medical Charting
- Documentation
- Mail Management
- Medical billing and coding
- Insurance Claims
- Customer Service
- Problem-Solving
- Computer Proficiency
- Collaboration and Teamwork
- Time Management
- Cash Handling
- Critical Thinking
- Organization and Time Management
- Data Entry
- Adaptable and Flexible
- Administrative Support
- Documentation and Recordkeeping
- Payment Scheduling and Collection
- Patient Billing
- Calendar and Appointment Management
- Insurance Authorizations
- Relationship Building
- Staff Leadership
- CPR Certified
- Invoice Processing
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Healing Hands Ciropractics
10.2023 - 12.2023
Elderly Caregiver
Bella Care Hospice
04.2022 - 09.2023
Customer Service Representative
Walmart
11.2019 - 12.2021
Sales Associate
Walmart
01.2017 - 10.2019
Sales Associate
Aladinos Y Novedades
04.2015 - 12.2016
Associate Degree In Nursing - Medical Assistant / Medical Receptionist
Mayfield College
High School Diploma - High School
Coachella Valley High School