Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leonor Benitez

Berwyn,IL

Summary

Dental office professional since 2009 with great communication skills and fluent in Spanish and English. Expert in dental terminology as well as billing and coding. Proficient in commonly used applications such as Dentrix, Dentrix Ascend and Ace Dental. Broad knowledge in insurance verifications, guidelines and treatment planning for PPO, HMO, DMO and Public Aid.

Overview

16
16
years of professional experience

Work History

OFFICE MANAGER

Brite Dental
09.2014 - 12.2023
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation

DENTAL FRONT OFFICE RECEPTIONIST

Brite Dental
02.2013 - 08.2014
  • Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner
  • Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents
  • Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.

DENTAL ASSISTANT

Brite Dental
03.2009 - 01.2013
  • Enhanced patient comfort by providing gentle and thorough dental cleanings
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

DENTAL ASSISTANT INTERN

Cosmetic And Restorative Dentistry
08.2007 - 02.2009
  • Improved patient comfort by providing gentle and compassionate care during dental procedures
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
  • Prepared patient X-rays and images for review by dentist
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Education

High School Graduate -

Steinmetz
Chicago, IL
06.2006

Skills

    • Staff Management
    • Office Management
    • Billing
    • Data Entry
    • Financial Reporting
    • Documentation and control
      • Strategic Planning
      • Excellent Multi-Tasking Ability
      • Policy Implementation
      • Conflict Resolution
      • Software Proficiency

Languages

Spanish
Native or Bilingual

Timeline

OFFICE MANAGER

Brite Dental
09.2014 - 12.2023

DENTAL FRONT OFFICE RECEPTIONIST

Brite Dental
02.2013 - 08.2014

DENTAL ASSISTANT

Brite Dental
03.2009 - 01.2013

DENTAL ASSISTANT INTERN

Cosmetic And Restorative Dentistry
08.2007 - 02.2009

High School Graduate -

Steinmetz

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Leonor Benitez