Leonor Dominguez
El Paso,TX
Summary
Customer service professional with a background in billing inquiries, technical troubleshooting, account changes, and member support. Known for active listening, clear communication, and handling high-volume service calls while supporting sales goals and accurate issue resolution.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Aucera
El Paso, Tx
10.2024 - Current
- Activated credit cards, followed script to enhance customer experience, and supported sales efforts.
- Activated credit cards and supported sales calls.
- Activated cards, delivered scripted information, and supported sales activity.
- Processed and resolved service requests using Aucera support systems to ensure timely customer support.
- Resolved service requests efficiently through Aucera support systems, contributing to customer satisfaction.
- Completed service requests in Aucera support systems.
- Communicated with Lance Moya to ensure alignment on tasks.
- Collaborated with Lance Moya to complete assigned tasks effectively.
- Operated under the direction of Lance Moya during work hours.
Ibex
Washington, DC
09.2025 - 08.2026
- Duties: United Health Customer provide plan benefit and Welltrans transportation schedule transportation for members
- Supervisor: KC
- (202) 580-6200
Maximus
El Paso, Tx
10.2022 - 12.2024
- Duties: Provided customer service for student loans
- Supervisor: Krysta Henderson
- (602) 567-9154
Continuum
El Paso, Tx
06.2012 - 10.2023
- Duties: Customer service for Cox regarding billing and plus sale and tier 1 technical support
- Supervisor: Puna Uti
- (915) 791-5429
West Telemarketing
El Paso, Tx
09.2004 - 04.2012
- Duties: cancelling accounts, answer billing questions, upgrade mobile phone, troubleshooting, plus sale
- Supervisor: Maria Calderon
- (915) 585-1700
Gc Service
El Paso, Tx
02.2001 - 08.2004
- Duties: Provide long distance service for different branding companies
- Supervisor: Micheal Urban
- (915) 595 8200
Good Time Stores
El Paso, Tx
07.1996 - 01.2001
- Duties: Assistant manager, bookkeeping, process deposit of end of day, cleaning, stocking and receiving merchandise, plus sale
- Supervisor: Olivia Gallegos
- (915) 590-8172
Work Study Student
EPCC Valle Verde
El Paso, TX
05.1995 - 05.1996
- Duties: Filing, making labels for files, sorting out files in alphabetical order
- Supervisor: Espy Adams
- (915) 831-2561
- Supported EPCC Valle Verde staff with filing and document organization.
- Sorted incoming mail and prepared outgoing campus deliveries.
City Hall
El Paso, Tx
08.1993 - 08.1994
- Duties: Filing, sorting papers out in alphabetical order, making new files
- Supervisor: Virginia B Tena
Education
Diploma -
Riverside High School
El Paso, Tx01-1994
Certificate -
Academy of Science and Technology
El Paso, Tx01-1994
Skills
- Customer support
- Technical troubleshooting
- Billing inquiry
- Effective communication
- Problem solving
- Active listening
- Multitasking
- Microsoft Word
Qualifications
Strong organizational and interpersonal skills, customer service experience, computer literate.
Timeline
Ibex
09.2025 - 08.2026
Customer Service Representative
Aucera
10.2024 - Current
Maximus
10.2022 - 12.2024
Continuum
06.2012 - 10.2023
West Telemarketing
09.2004 - 04.2012
Gc Service
02.2001 - 08.2004
Good Time Stores
07.1996 - 01.2001
Work Study Student
EPCC Valle Verde
05.1995 - 05.1996
City Hall
08.1993 - 08.1994
Diploma -
Riverside High School
Certificate -
Academy of Science and Technology