Leonor Jaime
Endicott,NY
Overview
15
15
years of professional experience
Work History
Patient Service Specialist
Guthrie Medical Group
Vestal, New York
04.2025 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Communicated financial obligations to patients and collected fees at time of service.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Medical Receptionist
Retina Vitreous Surgeons of CNY PC
Vestal, NY
05.2023 - 05.2024
- Scheduled patient appointments efficiently to enhance service delivery.
- Responded to patient inquiries regarding company services, ensuring clarity and support.
- Provided emergency response for patients requiring immediate medical assistance.
- Updated and maintained patient demographic profiles within EMR system accurately.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Greeted patients professionally, fostering a welcoming environment.
Administrative Assistant
Smith Allergy & Asthma of CNY
New York, NY
09.2022 - 05.2024
- Updated and maintained all patient medical records efficiently.
- Responded to inquiries regarding services offered by the facility.
- Directed patients to appropriate departments after collecting intake information.
- Scheduled follow-up appointments while notifying patients about upcoming visits.
- Ensured organized data entry and office maintenance for optimal workflow.
- Assisted administrators in preparing for meetings and documenting outcomes.
- Greeted patients professionally, fostering a welcoming environment.
- Filed and updated patient charts systematically to ensure accuracy.
Medical Records Tech
Ciox Health
Binghamton, NY
12.2021 - 08.2022
- Contracted with UHS and Guthrie Hospital for retrieval and transport of medical records across departments.
- Requested and retrieved patient medical records from multiple organizations, dating back at least ten years.
- Ensured safety and security of patient information throughout retrieval processes.
- Updated and organized medical records in compliance with company policies.
PRRC agent
ENT and Allergy Associates
White Plains, NY
02.2019 - 11.2021
- Scheduled patient appointments to optimize clinic workflow and efficiency.
- Responded promptly to patient inquiries regarding company services.
- Provided emergency response for patients requiring immediate medical assistance.
- Updated and maintained patient demographic profiles within EMR system.
Client Care Worker
Uplifting Westchester, INC
White Plains, NY
12.2019 - 01.2021
- Delivered direct administrative support to clients, enhancing service efficiency.
- Connected clients to relevant service plans by analyzing needs in comparison to available programs.
- Established secure environment for residential clients, ensuring safety and comfort.
- Conducted client intake for temporary overnight stays, facilitating smooth admissions.
- Coordinated provision of clothing, food, and shelter for residents through community donations.
- Maintained and updated client progress records to track development and needs.
- Assisted clients in achieving personal independence by providing essential resources for permanent housing.
CDPAP Caregiver
Renaissance Community Homes
Bronx, NY
11.2017 - 03.2020
- Provide in home health care services for various patients
- Assist patients with daily activities such as showering, feeding, cooking and cleaning.
- Transport patients to and from medical appointments.
Medical Receptionist
DOCTORS UNITED
White Plains, NY
09.2018 - 10.2019
- Directed multi-line phone calls to ensure efficient routing to appropriate departments.
- Greeted patients with professionalism, creating a welcoming environment.
- Collected patient information and coordinated referrals to enhance service delivery.
- Addressed inquiries regarding facility services promptly and accurately.
- Contacted patients to confirm appointments and schedule necessary follow-ups.
Traffic Enforcement Agent
New York City Police Department
New York, NY
07.2010 - 11.2018
- Delivered excellent customer service to enhance client satisfaction.
- Reported delays, accidents, or other traffic and transportation situations.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Supervised and delegated responsibilities among 20+ team members.
- Patrolled assigned area to ensure safety and compliance.
- Completed and submitted daily activity reports for accountability.
- Documented traffic law explanations through ticket writing.
Timeline
Patient Service Specialist - Guthrie Medical Group
04.2025 - Current
Medical Receptionist - Retina Vitreous Surgeons of CNY PC
05.2023 - 05.2024
Administrative Assistant - Smith Allergy & Asthma of CNY
09.2022 - 05.2024
Medical Records Tech - Ciox Health
12.2021 - 08.2022
Client Care Worker - Uplifting Westchester, INC
12.2019 - 01.2021
PRRC agent - ENT and Allergy Associates
02.2019 - 11.2021
Medical Receptionist - DOCTORS UNITED
09.2018 - 10.2019
CDPAP Caregiver - Renaissance Community Homes
11.2017 - 03.2020
Traffic Enforcement Agent - New York City Police Department
07.2010 - 11.2018