Leonte Pierson
Baltimore,MD
Summary
Dependable Worker serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Ascension Saint Agnes
06.2022 - 12.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Radiology Assistant (Part-Time)
Ascension Saint Agnes Hospital
01.2018 - 12.2023
- Explained imaging procedures to patients, offering comfort and assistance.
- Performed radiographic imaging procedures according to established protocols.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Medical Office Assistant
Ascension Saint Agnes Hospital
10.2022 - 06.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Office Representative
University Of Maryland Faculty Physicians, Inc.
11.2021 - 10.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Medical Unit Secretary
University Of Maryland Medical Center
11.2019 - 11.2021
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Environmental Service Worker
John Hopkins Hospital
01.2018 - 11.2019
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
No Degree - Cyber Security
Baltimore City Community College
Baltimore, MD06.2027
High School Diploma -
Edmondson West-Side High School
Baltimore, MD05.2015
Skills
- Patient Flow Management
- Office Administration
- Appointment Scheduling
- Claims Processing
- Organizational Standards
- Database Coordination
- Insurance Verification
- Patient Care Coordination
- Payment Collection
- Inventory Management
- Filing and Recordkeeping
- Medical Data Collection
- HIPAA Compliance
- Patient Documentation
Timeline
Medical Office Assistant
Ascension Saint Agnes Hospital
10.2022 - 06.2023
Patient Care Coordinator
Ascension Saint Agnes
06.2022 - 12.2023
Medical Office Representative
University Of Maryland Faculty Physicians, Inc.
11.2021 - 10.2022
Medical Unit Secretary
University Of Maryland Medical Center
11.2019 - 11.2021
Radiology Assistant (Part-Time)
Ascension Saint Agnes Hospital
01.2018 - 12.2023
Environmental Service Worker
John Hopkins Hospital
01.2018 - 11.2019
No Degree - Cyber Security
Baltimore City Community College
High School Diploma -
Edmondson West-Side High School
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