Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leothis Stevenson

Atlanta,GA

Summary

Dynamic professional with extensive experience at Navy Federal Credit Union, excelling in team leadership and process improvement. Proven ability to enhance workflows by 50% through strategic delegation and effective coaching. Skilled in payroll processing and conflict resolution, committed to delivering exceptional customer service and fostering a collaborative work environment.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Navy Federal Credit Union
Atlanta, GA
02.2016 - Current
  • Supervised and led branch team to provide full range of Navy Federal Credit Union products.
  • Assisted branch manager in monitoring cash operations to secure credit union assets.
  • Managed staff to ensure vault opening, closing, and balancing procedures adherence.
  • Ensured compliance with required policies while processing weekly payroll efficiently.
  • Monitored vehicle use and pickup/drop-off times using GPS tracking systems.
  • Coordinated day-to-day activities across various business platforms for operational efficiency.
  • Conducted scheduled and surprise inspections to evaluate technician performance and skills.
  • Coached over 30 staff members, enhancing workflows by 50% through strategic task delegation.

Sales/Marketing Associate-Leasing Consultant

Bozzuto
Arlington, VA
08.2023 - 06.2024
  • Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
  • Conducting informative and personalized tours of the apartment community that result in new leases
  • Building brand loyalty by ensuring that the resident experience is consistently stellar
  • Generating awareness, interest and excitement via social media
  • Using Yardi and other systems
  • Working weekends when prospective residents are out looking for their new home—three weekends per month with two days off during the week

Flight Attendant

United Airlines
Dulles, VA
06.2022 - 12.2023
  • Ensuring safety and comfort of customers by providing every customer with the very best service on each flight
  • Projecting and maintaining a positive attitude and composure at all times
  • Prepare and serve meals, snacks, alcoholic and non-alcoholic beverages, and answering customers' questions and provide assistance when necessary, paying very close attention to any questions or assistance needed for unaccompanied minors, elderly individuals, and individuals with special needs.

Member Service Representative II

Navy Federal Credit Union
Kennesaw, GA
03.2021 - 09.2022
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform-banking functions
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Supervisor/Client Service Rep

Quest Diagnostics
Wallingford, CT
02.2016 - 03.2021
  • Overseeing a team of fleet drivers to ensure all routes are started and Supervisor closed out each night.

Education

High school diploma - College Prep Courses

Wilbur Cross High School
New Haven
06-1997

Some College (No Degree) - Project Management

University of Arizona
Tucson, AZ

Skills

  • Flexible scheduling and employee management
  • Payroll processing
  • Guest services and hospitality
  • Public speaking and communication
  • Customer service and support
  • Marketing strategies
  • Conflict resolution
  • Sales techniques
  • Team leadership
  • Strategic planning
  • Process improvement initiatives
  • Problem solving skills
  • Mentoring and coaching
  • Certifications and licenses

References

References available upon request.

Timeline

Sales/Marketing Associate-Leasing Consultant

Bozzuto
08.2023 - 06.2024

Flight Attendant

United Airlines
06.2022 - 12.2023

Member Service Representative II

Navy Federal Credit Union
03.2021 - 09.2022

Assistant Manager

Navy Federal Credit Union
02.2016 - Current

Supervisor/Client Service Rep

Quest Diagnostics
02.2016 - 03.2021

High school diploma - College Prep Courses

Wilbur Cross High School

Some College (No Degree) - Project Management

University of Arizona

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