Lequele Charles
Sunrise
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Polo Ralph Lauren factory store
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Call Center Agent
NationsBenefits
09.2024 - 01.2025
- Was a temporary position for ongoing months
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Stocker
Walmart
04.2022 - 09.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Crew Member
Wendy's
02.2021 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
GED -
Piper High School
Sunrise, FLSkills
- Active Directory
- Mac OS
- Sales
- Operating Systems
- IOS
- Communication skills
- Basic math
- Retail sales
- Customer service
- Cash handling
- Android
- Cash register
- POS
- Microsoft Windows
- Restaurant experience
- Product demos
Certification
Driver's License
Timeline
Call Center Agent
NationsBenefits
09.2024 - 01.2025
Sales Associate
Polo Ralph Lauren factory store
09.2023 - Current
Stocker
Walmart
04.2022 - 09.2023
Crew Member
Wendy's
02.2021 - 04.2022
GED -
Piper High School
Similar Profiles
Maria Elisa RinconMaria Elisa Rincon
Brand Ambassador at Polo Ralph Lauren Factory StoreBrand Ambassador at Polo Ralph Lauren Factory Store
Brady GaulinBrady Gaulin
Retail Sales Associate at Polo Ralph Lauren Factory StoreRetail Sales Associate at Polo Ralph Lauren Factory Store
Joshua DavisJoshua Davis
Brand Ambassador at Polo Ralph Lauren Factory StoreBrand Ambassador at Polo Ralph Lauren Factory Store