Kerine Dias

Harlem,GA

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

Certification

Work History

Shift Leader

SUBWAY®Restaurants

Harlem, GA

09.2023 - Current

Delegated tasks to employees and monitored activities and task completion.
Displayed strong telephone etiquette, effectively handling difficult calls.
Managed daily workflow and scheduled staff for adequate coverage.
Identified needs of customers promptly and efficiently.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Resolved customer complaints promptly and professionally.
Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Maintained an organized work environment by delegating tasks to staff as needed.

Education

Computer Skills

Central Georgia Technical College

Macon, GA

08-2022

Skills

Customer Service Management
Issue Resolution
Flexible Schedule
Positive Attitude
Employee Attendance Monitoring

Team Motivation
Professional Appearance
Shift Checklists
Strong Verbal and Written Communication