Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesbia Colon

Kissimmee,FL

Summary

Knowledgeable airport services professional with 2 yrs of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Passenger Service Agent

Unifi Service - Spirit
06.2022 - Current
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.

Cashier

Medievel Time
09.2012 - 08.2014
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Hostess

Radisson Resorts Parkway
05.2004 - 02.2006
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Real Estate

Gold Coast
Orlando, FL
06.2022

Associate of Science - Computer Operator

Vocational Institute
Managua, Nicaragua
02.1998

High School Diploma -

Christian Institute
Managua, Nicaragua
11.1996

Skills

  • Bilingual ( Spanish & English ) Speaking
  • Leadership: Energetic, fast to learn something new , open for challenges, Can work in any environment, independent, dedicated, loyal, great customer service

Timeline

Passenger Service Agent

Unifi Service - Spirit
06.2022 - Current

Cashier

Medievel Time
09.2012 - 08.2014

Hostess

Radisson Resorts Parkway
05.2004 - 02.2006

Real Estate

Gold Coast

Associate of Science - Computer Operator

Vocational Institute

High School Diploma -

Christian Institute

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Lesbia Colon