Lesieli Uhamaka Tongamoa
Fremont,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Fast learner, working efficiently and a great listener, Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service/gate Agent
Unifi Aviation/Porter Airlines
04.2024 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Managed passenger check-in by verifying customers' travel documentation.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
Senior Caregiver
IHSS In Home Support Services
09.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
Amazon Warehouse
Amazon
09.2023 - 10.2023
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Caregiver
Dorothy/Brenda Trujillo
08.2020 - 06.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Education
High School Diploma - Construct Technology
Puget Sound High School
SeaTac, WA06.2019
Skills
- Passenger Assistance
- Airport safety regulations
- Travel documentation verification
- Ticketing and Boarding
- Gate announcements
- Security awareness
- Customer Service
- Problem-Solving
- Critical Thinking
- Active Listening
- Phone and Email Etiquette
- Microsoft Office
- Reservation Confirmation
- Travel bookings
- Language Fluency
Languages
Tongan
Native or Bilingual
Timeline
Customer Service/gate Agent
Unifi Aviation/Porter Airlines
04.2024 - Current
Senior Caregiver
IHSS In Home Support Services
09.2023 - Current
Amazon Warehouse
Amazon
09.2023 - 10.2023
Caregiver
Dorothy/Brenda Trujillo
08.2020 - 06.2022
High School Diploma - Construct Technology
Puget Sound High School
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