Leslee Cooper
Springport
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase client loyalty and satisfaction.
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Meticulous Scheduling Specialist with 5 years of experience using effective communication and Epic software to effectively manage schedules for busy Rehabilitation environments. Supportive team member with positive attitude and enduring dedication to customer service. Expert multitasker with flexibility in peak times.
Overview
7
7
years of professional experience
Work History
Scheduling Specialist
U of M Health Sparrow
Charlotte, MI
02.2022 - Current
- Coordinated complex scheduling for multidisciplinary teams to optimize patient care delivery.
- Streamlined appointment processes, reducing wait times and enhancing patient satisfaction.
- Managed electronic health record systems to ensure accurate scheduling and data integrity.
- Facilitated communication between departments to align schedules with operational needs.
- Managed multiple calendars, coordinating appointments to optimize scheduling workflows.
- Handling cancellations and rescheduling requests, maintaining service continuity.
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Clerk
Parma Antique Mall
Parma, MI
01.2020 - Current
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Explained charges, fees, terms of sales and service agreements to customers daily.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Processed payments and returns with accuracy and efficiency.
- Maintained accurate and current customer account data with manual and digital forms processing and digital information updates for customers, consigners, and other retailers.
Manager
T & N Dairy Kreme
Springport, MI
02.2019 - Current
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Leslie High School
Leslie, MISkills
- Filing
- Point of Sale Systems
- Customer Complaint Resolution
- Professional telephone demeanor
- Good listening skills
- Quality assurance
- Natural leader & Teamplayer
- Problem Solver
- Documentation
- Customer relations skills
- Schedule coordination expertise
- Teamwork and collaboration
- Schedule management expertise
- Patient registration
- Patient scheduling
- Computer skills Epic Computer System
Timeline
Scheduling Specialist
U of M Health Sparrow
02.2022 - Current
Customer Service Clerk
Parma Antique Mall
01.2020 - Current
Manager
T & N Dairy Kreme
02.2019 - Current
High School Diploma -
Leslie High School