Hi, I’m
Lesley A. Borrow
Minoa,NY
Overview
29
years of professional experience
Work History
Gallagher Insurance
Account Coordinator
01.2026 - Current
Job overview
- Customer Service and Sales Support
- Assisting Sales Team in Continuous Growth
- Building Policies in Customer Management System
- Auditing
- General Office Work in Microsoft
- Responding to inquiries from Employers, Claimants
Bombshell Experience
Sales Specialist
06.2025 - 10.2025
Job overview
- Tone and Culling Images following photo session in studio
- Revealing Images to clients following their photo session
- Creating packages of images for sales to client based on their needs and desired results
- Increase total cost of investment of images beyond what was prepaid
- Month of September 2025 responsible for 80% of the paid in full contracts
Brown and Brown Absence Services (Professional Disability Associates)
Team Leader
07.2015 - 02.2025
Job overview
- Worked on multiple projects overseeing day to day operation for up to 20 Technical Claim Consultants
- Assign work to each Technical Claim Consultant
- Provided constructive feedback to each Consultant during weekly discussions
- Coached and mentored Technical Claim Consultants tracking progress to provide Management
- Acted as Liaison between Client and the company
- Attended meeting with clients to obtain feedback on our performances
Brown and Brown Absence Services (Professional Disability Associates)
Technical Claims Consultant
07.2015 - 02.2025
Job overview
- Assigned to multiple projects and based on the client's needs
- Performed varies roles in Short Term and Long-Term disability
- Basic claim handling of simple and complex claims
- Review claims for settlement offers
- Reassessment of Long Term Disability claims to evaluate for ongoing eligibility including financial reviews and functionality
- Auditing established claims and providing feedback to Senior Leadership of Client on best practice claim handling
JUMO Process Control
Inside Sales Support
03.2015 - 07.2015
Job overview
- Assist outside sales representative with daily orders
- Data entry
- Responding to customers via phone/email
- Purchasing/monitoring stock volumes including tracking, creating reports and auditing purchase orders.
Hartford Life
Short Term Disability Ability Analyst/ Long Term Disability Ability Analyst
08.2007 - 07.2014
Job overview
- Processing new disability claims daily
- Investigating details of claims to ensure proper handling
- Manage daily diary for follow up work on claims
- Initiating calls to claimants, physicians or employers
Hartford Life
Short Term Disability Team Leader
08.2007 - 07.2014
Job overview
- Lead, coach and develop 8 short term disability analysts
- Deliver excellent customer service to claimants and policyholders
- Subject matter expert
- Complete quality audits monthly for team and department
Hartford Life
Short Term Disability Claims Specialist Customer Contact Center
08.2007 - 07.2014
Job overview
- Assist in the daily activities of the Customer Contact Center
- Complete 2 Quality Audits per analyst per month
- Aid in mentoring and training of new hires
- Mentor analyst in handling of phones and maintaining metric
Hartford Life
Short Term Disability Intake Analyst
08.2007 - 07.2014
Job overview
- Answer average of 70 incoming phone calls daily
- Provide assistance to claimants and employers in initiating short term disability claims
- Calling out to physician offices to obtain medical information for claims
- Assist in the processing of eligibility information from employers into claims
- Complete follow up to claimant and employers to provide status updates on missing claim information
- Process daily missing piece report for specific employer
Cooper and Company Inc. DBA Dakota Watch Company
Customer Service Supervisor/Department Manager
02.1997 - 07.2007
Job overview
- Oversee customer service for 160 Dakota Watch Company store locations
- Answer customer questions and correspond via mail/email/phone
- Respond to and resolve customer complaints and concerns
- Direct store managers and sales associates on proper customer service procedure
- Work directly with store managers/area supervisors/regional managers to resolve customer issues
- Work with factories to resolve repair related customer issues
- At yearly meetings present customer service training presentation to area supervisors/regional managers
Cooper and Company Inc. DBA Dakota Watch Company
Manager/Assistant Manager Full Time Sales Associate
02.1997 - 07.2007
Job overview
- Increased sales 31 % in 3 weeks at Forest Fair location
- Responsibilities: opening/closing store and register; resolving customer complaints on a store level; hiring/training associates; strategic planning for increasing sales; working with mall management and marketing department to increase store traffic, visibility, and sales; delegating work; scheduling; organizing store's files, and paperwork; accounting store's daily and monthly sales figures.
Timeline
Account Coordinator
Gallagher Insurance
01.2026 - Current
Sales Specialist
Bombshell Experience
06.2025 - 10.2025
Team Leader
Brown and Brown Absence Services (Professional Disability Associates)
07.2015 - 02.2025
Technical Claims Consultant
Brown and Brown Absence Services (Professional Disability Associates)
07.2015 - 02.2025
Inside Sales Support
JUMO Process Control
03.2015 - 07.2015
Short Term Disability Ability Analyst/ Long Term Disability Ability Analyst
Hartford Life
08.2007 - 07.2014
Short Term Disability Team Leader
Hartford Life
08.2007 - 07.2014
Short Term Disability Claims Specialist Customer Contact Center
Hartford Life
08.2007 - 07.2014
Short Term Disability Intake Analyst
Hartford Life
08.2007 - 07.2014
Customer Service Supervisor/Department Manager
Cooper and Company Inc. DBA Dakota Watch Company
02.1997 - 07.2007
Manager/Assistant Manager Full Time Sales Associate
Cooper and Company Inc. DBA Dakota Watch Company
02.1997 - 07.2007