Lesley Acosta
Fate Family Dental
Royse City,TX
2026
years of professional experience
Dynamic, results-oriented professional seeking a position that leverages exceptional customer service skills to foster an efficient and collaborative work environment. Proven ability to enhance customer satisfaction through effective communication and problem-solving strategies. Committed to driving positive outcomes and building strong relationships that contribute to organizational success. Eager to apply a proactive approach to support team objectives and elevate the overall customer experience.
Work History
Claims Adjuster
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Insurance Coordinator
5 Years 2 Months- Insurance verification (PPO, Medicaid)
- Responsible for presenting treatments plans to patients
- In charge of keeping a full treatment schedule
- Scanning documents accordingly to patient’s files
- Answering incoming phone calls
- Communicating directly with Doctors regarding the treatment the diagnosed
- Responsible for faxing referrals to referring offices
Front Desk Receptionist
1 Year- Responsible for booking appointments
- In charge of admitting/dismissing patients
- Scanning documents accordingly to patient’s files
- Insurance Verification (PPO, Medicaid)
Front Desk
3 Years 8 Months- Operate computer for customer information
- Ensured customer service expectations were met
- Assigned to answering incoming phone calls
- In charge of training new employees
Education
High School Diploma
Completed 24 credit hours of radiology pre-requisites
Skills
Bilingual in English and Spanish
Able to keep a fast paced working environment
Creator of new routines to help keep the workplace moving efficiently
Computer skills
Critical thinking
Active listening
Highly motivated
Team collaboration
Advanced oral and written communication skills
Decision-making
Best practices implementation
Texas claims adjuster license
Multitasking and organization
License
Texas Adjuster License
Timeline
Insurance Coordinator
Fate Family Dental
08.2021 - CurrentRead More
Front Desk Receptionist
Jefferson Dental & Orthodontics
08.2020 - 08.2021Read More
Front Desk
Cowboy Cleaners
05.2015 - 01.2019Read More
Royse City High School
High School Diploma
Read More
Brookhaven College
Read More
Claims Adjuster
Snap Insurance Service
2023 - CurrentRead More