Julie Cruz
Dallas,TX
Summary
My name is Julie Cruz, I'm proficient in English and Spanish. Graduated from Brookhaven College with my GED on 2018, and currently assisting to college for my Associates on Business administration. Highly energetic, love working with people and ready to use my skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Adjuster
State Farm
01.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Documented all investigation activity and presented reports to management.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Leasing Consultant
Metropolitan Staffing Temp Agency
09.2020 - 07.2021
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Service Advisor
Chipotle Mexican Grill
02.2017 - 04.2020
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Science - Business Administration And Management
Dallas College
2025
GED -
Brookhaven College
Dallas, TX12.2018
Skills
- Database Management
- Service Delivery
- Investigation Leadership
- Staff Support
- Customer Satisfaction
- Bilingual Spanish/ English
- Multitask
Certification
leasing 101 course Present
Licensed as Claims Adjuster to work on all USA
Languages
Spanish
Native or Bilingual
Timeline
Claims Adjuster
State Farm
01.2022 - Current
Leasing Consultant
Metropolitan Staffing Temp Agency
09.2020 - 07.2021
Service Advisor
Chipotle Mexican Grill
02.2017 - 04.2020
Associate of Science - Business Administration And Management
Dallas College
GED -
Brookhaven College
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