LESLEY A. PELL
Plantation,FL
Summary
Professional Summary
Customer-focused and results-driven professional with extensive experience in customer service, operations, account management, and administrative support. Skilled in building strong client relationships, resolving concerns, coordinating daily operations, managing competing priorities, and ensuring a positive customer experience. Recognized for strong communication, problem-solving, organization, and leadership abilities, with a proven capacity to adapt quickly, work collaboratively, and deliver results in fast-paced environments. Seeking an opportunity to leverage transferable skills, contribute to organizational success, and grow within a team-oriented company.
Overview
19
19
years of professional experience
Work History
Account Manager
National Maintenance and Construction
, Florida
2026.04 - 2026.10
- Acted as primary point of contact for commercial clients, providing timely service-request updates and fostering strong client relationships.
- Coordinated vendors, contractors, and internal teams to deliver timely, cost-effective service across multiple maintenance workstreams.
- Scoped projects, anticipated operational challenges, and monitored deadlines and service-level expectations.
- Managed facilities maintenance work orders from planning and budgeting through execution, follow-up, and reporting.
- Monitored project budgets and operational expenses; analyzed vendor invoices to ensure cost control and maintain accurate financial records.
- Addressed service issues and escalations promptly, enhancing client satisfaction and ensuring service quality.
- Mentored and guided team members toward performance objectives and consistent execution.
Account Manager
All American Facilities Maintenance
Sunrise, FL
2023.12 - 2026.04
- Managed work orders across multiple trades, including plumbing, electrical, HVAC, and general contracting.
- Coordinated end-to-end project activities, including planning, vendor selection, RFP processing, scope validation, and scheduling.
- Reviewed and processed invoices, proposals, and project change orders.
- Monitored project risks, budgets, and logistics while ensuring client satisfaction and timeline adherence.
- Led escalations and collaborated with the Sales Manager to resolve service issues.
- Mentored team members to meet KPIs and project goals; maintained accurate records, reports, and financial documentation.
Customer Service Specialist
Arctica Frozen Solutions
North Miami Beach, FL
2019.11 - 2023.01
- Responded to 100+ daily calls, emails, and faxes to address customer inquiries and resolve issues.
- Processed and confirmed orders, created invoices, and coordinated shipping with the logistics team.
- Supported Accounts Payable with invoice entry and documentation.
- Ensured accuracy and efficiency in order fulfillment across delivery routes and assisted with office operations.
Personal Banker
ION Bank
Meriden, CT
2016.01 - 2019.01
- Supervised tellers and supported daily branch operations, including vault balancing and currency management.
- Opened accounts, provided personalized banking solutions, and advised customers on financial products.
- Ensured compliance with audits, security protocols, and loss-prevention procedures; provided management backup for branch openings and closings.
Head Cashier / Customer Service Desk
Big Y Foods
Naugatuck, CT
2008.01 - 2016.01
- Oversaw front-end operations, including cashier supervision, scheduling, and customer issue resolution.
- Handled inventory checks, merchandising, and price-discrepancy reporting.
- Maintained backroom standards and followed product rotation and expiration policies.
Education
High School Diploma -
Kaynor Technical High School
Waterbury, CTSkills
- Bilingual: English & Spanish
- Client & Vendor Relationship Management
- Facilities Work Orders & Project Coordination
- Vendor/Contractor Coordination
- Budget, Invoice & Proposal Management
- Issue Resolution & Escalations
- Team Leadership & Mentorship
- Scheduling & Reporting
- Multitasking & Organization
- Invoice processing
- Problem solving
- Clear communication
- Time management
Timeline
Account Manager
National Maintenance and Construction
2026.04 - 2026.10
Account Manager
All American Facilities Maintenance
2023.12 - 2026.04
Customer Service Specialist
Arctica Frozen Solutions
2019.11 - 2023.01
Personal Banker
ION Bank
2016.01 - 2019.01
Head Cashier / Customer Service Desk
Big Y Foods
2008.01 - 2016.01
High School Diploma -
Kaynor Technical High School