Lesley Brown
Indianapolis,IN
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Indiana University Health
Indianapolis, IN
12.2023 - Current
- Greeted visitors and provided general information about the company.
- Scheduled appointments between clients and customers and internal staff members.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
Unit Secretary
Indiania University Health
Indianapolis, Indiana
12.2014 - 12.2023
- Coordinated with other departments to ensure timely delivery of services to patients.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Managed the front desk area ensuring neatness at all times.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Arranged hospital admissions for patients as required.
Education
Associate of Science - Health Care Administration
University of Phoenix
Tempe, AZ06-2011
Skills
- Appointment scheduling
- Customer service
- Communication skills
- Confidentiality compliance
- Attention to detail
- Administrative support
Affiliations
- published author
- avid traveler
- part time photographer
Certification
- BLS Certified
References
References available upon request.
Timeline
Administrative Assistant
Indiana University Health
12.2023 - Current
Unit Secretary
Indiania University Health
12.2014 - 12.2023
Associate of Science - Health Care Administration
University of Phoenix