Lesley Hedges
Cracker Barrel
Royse City,TX
8
years of professional experience
Detail-oriented retail shift leader with a strong focus on sales floor supervision, customer engagement and team performance. Expertise in coordinating special events and implementing effective merchandising strategies to boost customer satisfaction and drive sales. Known for multitasking abilities and thriving in a fast paced work environment.
Work History
Retail Shift Leader
6 Years 7 Months- Supervised daily operations of retail store. Coach and direct team on daily goals and expectations.
- Involved in and preparing, receiving and processing retail truck. Stockroom ready, utilizing edit report for floor restocking.
- Implemented weekly floor moves. Follow planogram for new displays.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Identify sales performance for store and create a schedule based on business needs.
- Enhanced customer satisfaction by providing exceptional service and resolving conflicts swiftly.
- Coordinated special events within the store like seasonal sales promotions contributing significantly towards meeting targeted revenue goals.
- Set clear goals for team members and assured accountability with positive reinforcement to change behavior.
- Assisted customers in locating products, offering suggestions based on their needs, leading to increased sales revenue.
- Trained new employees on store procedures, product knowledge, and customer service skills for optimal performance.
Next Step Coordinator
1 Year 6 Months- Input individuals who signed up for baptism and/or to attend next step class in database.
- Contact individuals to schedule baptism and/or next step class.
- Created weekly schedule of individuals to be baptized. Making sure all documents were in order.
- Coordinated monthly next step class, ensuring all materials and supplies were available and catering order was placed.
- Managed inventory of church supplies, ensuring timely replenishment.
- Gathered and organized materials to support operations.
Skills
Sales floor supervision
Customer engagement
Merchandise display
Store organization
Attention to detail
Reliable and responsible
Friendly and helpful
Problem-solving abilities
Organizational skills
Multitasking
Timeline
Retail Shift Leader
Cracker Barrel
01.2020 - 08.2026Read More
Next Step Coordinator
Lakepointe Church
07.2018 - 01.2020Read More