LESLEY HOLMES
BATON ROUGE,LA
Summary
Dynamic leader with proven expertise in operations and staff management, honed at Pattons Fine Jewelry. Excelled in enhancing customer satisfaction and leveraging analytics for informed decision-making. Skilled in negotiation and sales management, adept at driving performance and team development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
Pattons Fine Jewelry
08.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Leveraged data and analytics to make informed decisions regarding purchasing.
- Hired and trained new employees.
- Monitored repair turnaround and pricing.
- Managed planning and execution of store promotions and special events; analyzed outcomes
- Monitored special orders, layaways, quotes, estimates, custom work and parts orders
- Priced trade-ins and consignments
- Managed customer outreach via Clientbook, Podium, email
- Facilitated adherence to safety and service policies
Bookkeeper
Sparkhound, LLC
02.2009 - 08.2021
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for approximately 250 employees and 30 contractors, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Contributed to successful financial planning, provided detailed reports and analysis to management.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Customer Service/Sales/Assistant Manager
Pattons Fine Jewelry
02.2000 - 02.2009
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Optimized store presentation by creating visually appealing displays that effectively showcased items' features and benefits.
- Facilitated smooth transactions with accurate cash handling skills and proficiency in using point-of-sale systems efficiently.
- Assisted in training new hires on company policies, best practices, and relevant software programs to ensure seamless integration into the team.
- Trained as Jeweler's Assistant: changing batteries, polisher, sonic, inspections and repair recommendations/pricing
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Science - Psychology
LSU
Baton Rouge, LASkills
- Team Leadership
- Time Management
- Staff Management, Training and Development
- Operations Management
- Performance Management
- Staff Development
- Sales Techniques and Management
- Policy Implementation
- Schedule Preparation
- Negotiation
- Product Displaying and Management
Certification
DCI Diamonds Course
Jeweler's of America Sales and Management
Timeline
Manager
Pattons Fine Jewelry
08.2021 - Current
Bookkeeper
Sparkhound, LLC
02.2009 - 08.2021
Customer Service/Sales/Assistant Manager
Pattons Fine Jewelry
02.2000 - 02.2009
Bachelor of Science - Psychology
LSU
DCI Diamonds Course
Jeweler's of America Sales and Management
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