Lesley Leonhart
Ziggi's Coffee
Dexter,MI
7
years of professional experience
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Work History
Assistant Manager
1 Year 8 Months- Directed daily café operations, ensuring consistent service, cleanliness, and adherence to brand standards.
- Trained and coached team members on POS procedures, drink preparation, and customer service expectations.
- Managed opening and closing routines, including cash reconciliation, stocking, and equipment readiness.
- Coordinated staff schedules to support coverage, reduce bottlenecks, and maintain labor control.
- Enforced safety, sanitation, and food-handling procedures to maintain compliant store operations.
- Improved workflow efficiency by refining task delegation and supporting consistent shift execution.
Crew Member
7 Months- Periodically maintained a clean and tidy environment in both the lobby and kitchen
- Received, processed and completed orders in a timely manner
- Restocked toppings, cones, spoons, and napkins throughout the shift
- Operated and maintained soft serve machines to ensure optimal functionality during service hours.
- Communicated clearly and maintained a welcoming attitude to enhance customer experience
- Actively used ServSafe regulations when handling product and ensuring customer safety
Public Area Attendant
11 Months- Routinely performed comprehensive cleaning tasks to maintain a spotless, safe, and welcoming environment, adhering to safety protocols and cleaning standards.
- Cleaning tasks include vacuuming, sweeping, mopping, dusting, wiping down surfaces, emptying trash bins, and replacing liners.
- Stocked supplies in designated areas while ensuring proper handling of cleaning chemicals and equipment to maintain safety and readiness.
- Reported potential hazards, maintenance issues, and safety concerns to the appropriate department to enhance guest and employee safety.
- Provided excellent customer service by greeting guests in a friendly and welcoming manner and answering questions about resort amenities.
Project Manager
6 Months- Developed project plans outlining tasks and timelines to guide project execution.
- Delegated tasks to project team members, facilitating progress and accountability.
- Monitored and tracked project performance and progress, reporting and analyzing key results to identify areas of improvement.
- Monitored and tracked project performance, reporting key results to identify improvement areas.
- Delegated tasks effectively to project team members to ensure smooth progress.
Baker
6 Months- Expertly baked and decorated cookies in accordance with established standards, ensuring consistent quality.
- Measured ingredients and operated commercial baking equipment, ensuring recipe accuracy and consistency.
- Maintained a clean, organized workspace while adhering to food safety guidelines.
- Took customer orders and handled cash transactions while providing attentive and friendly service to enhance customer experience.
Cashier
1 Year 1 Month- Provided exceptional customer service by assisting customers in locating products and resolving inquiries, contributing to a positive shopping experience.
- Created visually appealing and organized store displays, enhancing customer engagement and overall shopping experience.
- Maintained visually appealing and organized store displays to enhance the shopping experience.
- Efficiently restocked shelves and managed inventory to ensure product availability.
- Maintained clean and organized shopping environment, promoting customer comfort and satisfaction.
- Demonstrated flexibility by working in various departments, including arts, crafts, fabrics, and floral. in multiple departments, including arts, crafts, fabrics, and floral, providing specialized knowledge and support, as needed.
Marketing Assistant
2 Years- Supported the marketing team in planning, implementing, and monitoring marketing campaigns.
- Coordinated administrative and project support for diverse marketing programs, ensuring timely execution.
- Crafted and edited content for various platforms, including social media, websites, and press releases.
- Created, scheduled, and monitored social media posts to drive audience engagement and brand awareness.
- Assisted in producing marketing materials and collateral to support campaign initiatives.
- Performed graphic design tasks and created visual content using Canva.
Education
Culinary Arts: Basic Skills - Culinary Arts I & II, Career Start Program
High School Diploma
Skills
Cash handling
Safe food handling
Operational efficiency
Staff training
Time management
Multitasking and organization
Customer service
Problem-solving
Teamwork and collaboration
Attention to detail
Timeline
Assistant Manager
Ziggi's Coffee
02.2025 - CurrentRead More
Crew Member
Dexter Creamery
04.2024 - 11.2024Read More
Public Area Attendant
Great Wolfe Lodge
03.2024 - 02.2025Read More
Project Manager
SMRT MRKTNG
08.2023 - 02.2024Read More
Baker
Crumbl Cookies
12.2022 - 06.2023Read More
Cashier
Hobby Lobby
10.2021 - 11.2022Read More
Marketing Assistant
SMRT MRKTNG
05.2019 - 05.2021Read More
Pikes Peak State College
Culinary Arts: Basic Skills from Culinary Arts I & II, Career Start Program
Read More
Launch High School
High School Diploma
Read More