LESLEY PIRO
Louisville,KY
Summary
Passionate Telephone Triage Technician with 2 1/2 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
I am looking forward to embrace surgery scheduling full time to continue my learning and assisting patients with the need of necessary medical treatment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Surgery Triage Specialist
Bennett And Bloom Eye Care
09.2022 - Current
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider. Scheduled and rescheduled surgery's. for example Cataract, ATIOL and Pterygiums.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Recorded details regarding therapies to keep patient charts updated.
Triage Specialist Technician
Bennett and Bloom eye care center
07.2021 - 09.2022
- Sending medication, Emergency appointments, Prior approvals for medication, Making sure every call gets answered or returned the same day, Refills
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
Front Office Assistant
Ophthamology Associates
04.2021 - 07.2021
- Front office, Check insurance, Checked PT's in and out, Assisted Dr with Kids drops, Made appointments, Triage, Doctors line
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Special Education Paraprofessional
Anaheim Union High School District
01.2009 - 06.2020
- Paraeducator, Organize field trips, Insure safety on school bus, Assist students with school work, Modify every day skills (changing clothes, putting on shoes, playing sports, how to communicate verbally), Community based instruction (teaching students how to cross streets, ride the city bus, go shopping.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
Clark County School District
08.2004 - 01.2009
- Substitute Teacher, Special Ed, P.E.
Anaheim Union High School District
11.2003 - 08.2004
- Paraeducator, Organize field trips, Insure safely on school bus, Assist students with school work
Education
Bachelors Degree in Science -
ITT Tech
Skills
- Appointment Scheduling
- Patient Management
- Emergency Response
- Triage
- Treatment Preparation
- Rehabilitation Assistance
Certification
Certificate of Completion CPR/First Aid all medical procedures
Languages
Bilingual (Spanish)
References
Available upon request
Timeline
Surgery Triage Specialist
Bennett And Bloom Eye Care
09.2022 - Current
Triage Specialist Technician
Bennett and Bloom eye care center
07.2021 - 09.2022
Front Office Assistant
Ophthamology Associates
04.2021 - 07.2021
Special Education Paraprofessional
Anaheim Union High School District
01.2009 - 06.2020
Clark County School District
08.2004 - 01.2009
Anaheim Union High School District
11.2003 - 08.2004
Bachelors Degree in Science -
ITT Tech
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