Lesley Wentworth
Beachwood
Summary
Experienced clinical operations leader adept at staff training and compliance. Known for optimizing scheduling and resource allocation to enhance overall team performance. Ready to leverage expertise in regulatory adherence and operational best practices to drive impactful results. Results-driven Supervisor of Clinical Operations with proven skills in staff training, performance monitoring, and regulatory compliance. Experienced in optimizing scheduling and enhancing patient care delivery through effective communication and team management.
Overview
20
20
years of professional experience
Work History
Supervisor of Clinical Operations
Riverside Medical Group/Optum
Forked River
07.2021 - Current
- Managed clinical operations, ensuring adherence to federal and state regulations.
- Developed operational policies that improved patient care delivery efficiency.
- Streamlined workflow processes by coordinating cross-functional teams.
- Conducted performance monitoring to identify improvement opportunities.
- Oversaw scheduling and resource allocation for optimal staff performance.
- Directed, supervised and evaluated medical and clerical personnel.
- Trained staff on operational best practices and compliance requirements.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Recruited and selected candidates to fill vacant roles, ensuring team alignment.
Office Manager
Coastal Healthcare
Forked River
07.2017 - 07.2021
- Trained employees on best practices and protocols to enhance productivity.
- Reviewed work for quality adherence and procedural compliance.
- Interpreted work procedures and policies, briefing staff effectively.
- Recruited and selected candidates to fill vacant roles, ensuring team alignment.
- Implemented departmental policies to streamline internal processes with management support.
- Resolved customer inquiries promptly while fostering positive client relationships.
- Managed daily office operations, coordinating functions for optimal performance.
- Supervised staff, organized schedules, and delegated tasks efficiently.
Office Manager
Dr JM LLC
Forked River
11.2009 - 07.2017
- Coordinated daily office operations to foster a productive work environment.
- Implemented efficient filing systems to enhance document retrieval efficiency.
- Facilitated interdepartmental communication to improve operational workflows.
- Trained new hires on office procedures and software tools.
- Maintained compliance with healthcare regulations and internal policies.
- Managed inventory procurement of office supplies and equipment.
- Oversaw front desk operations, including visitor management and inquiries resolution.
- Monitored client payments and initiated follow-up for overdue accounts.
- Facilitated insurance applications and credentialing for practice
Receptionist/Medical Assistant
Pediatric Associates
Forked River
09.2005 - 10.2009
- Streamlined front desk operations, ensuring efficient patient greetings and interactions.
- Processed insurance claims and verified patient coverage details accurately.
- Coordinated office communications with medical staff to enhance workflow efficiency.
- Scheduled and confirmed appointments using electronic health record systems.
- Handled patient inquiries, delivering accurate information promptly.
- Maintained organized patient files while ensuring confidentiality standards.
- Implemented protocols to improve overall patient experience.
- Managed incoming calls, taking messages and directing them to appropriate personnel.
Education
High School Diploma -
Toms River High School South
Toms River, NJ05-1995
Skills
- Staff training and development
- Performance monitoring
- Regulatory compliance and HIPAA
- Scheduling optimization
- Effective communication
- Team building and management
- Patient relationship management
- Medical practice management
- Onboarding and coaching
- Clinical operations expertise
- Managerial experience in healthcare
- Organizing staff schedules efficiently
- Proficient in EPIC and ECW EMRs
Timeline
Supervisor of Clinical Operations
Riverside Medical Group/Optum
07.2021 - Current
Office Manager
Coastal Healthcare
07.2017 - 07.2021
Office Manager
Dr JM LLC
11.2009 - 07.2017
Receptionist/Medical Assistant
Pediatric Associates
09.2005 - 10.2009
High School Diploma -
Toms River High School South