Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trivone Dindyal

Bronx

Summary

Dynamic clinical operations supervisor with extensive experience at Upward Health, recognized for excellence in team leadership and patient care coordination. Proven ability to optimize workflows and ensure compliance with healthcare regulations while enhancing operational efficiency. Expertise in staff training and performance management fosters a collaborative environment that drives service delivery improvements. Career aspirations include further advancing best practices in clinical operations to elevate patient outcomes.

Overview

8
8
years of professional experience

Work History

Supervisor of Clinical Operations

Upward Health
Bronx
07.2024 - Current
  • Lead and manage a team of Care Specialists, ensuring the efficient delivery of clinical services, and high-quality care.
  • Collaborate with cross-functional teams (IT, HR, Clinical Process) to streamline operations, optimize workflows, and address clinical challenges.
  • Onboard and train new team members, providing them with the necessary tools and knowledge to excel in their roles.
  • Present on team performance by delivering weekly and monthly updates to the Manager of Clinical Operations, highlighting key metrics, and areas of improvement.
  • Carry out team communication and perform assigned duties as directed by leadership, ensuring smooth day-to-day operations.
  • Ensure compliance with healthcare regulations (HIPAA, state-specific licensure laws), maintaining accurate, and up-to-date clinical documentation.
  • Foster a collaborative environment to improve team performance, and ensure adherence to clinical protocols and operational guidelines.

Senior Care Specialist

Upward Health
09.2022 - Current
  • Outreach patients to enroll in the healthcare program
  • Provide in home check in’s to patients
  • Facilitate virtual meetings with healthcare provider & patient
  • Document patient needs plan & interactions with patients
  • Work hand in hand with team members to provide social needs upon request by patients
  • Assisted with training new & current care specialists

Physical Therapy Aide

Riverdale Sports Physical Therapy
08.2021 - 08.2022
  • Checking in on average 30-40 patients day into clinic
  • Sterilized and prepared equipment & patient rooms
  • Prepared hot and cold packs
  • Observed patients before, during and after therapy and reported changes in performance to physical therapist
  • Assisted patients with performing mobility & strengthening exercises
  • Developed home exercise programs for patients
  • Scheduling appointments
  • Training new employees

Physical Therapy Aide

Throggs Neck Physical Therapy
02.2021 - 07.2021
  • Welcomed on 30 patients a day and overseeing exercises
  • Led patient care by demonstrating exercises, applying heating pad, assisting patients onto exercise machines, applying paraffin wax, tracking exercise time and monitoring motion all in accordance with patient care plan
  • Monitored and evaluated patient’s progression and reported it to the Physical Therapist

Sales Lead

New York & Company
Bronx
06.2017 - 02.2020
  • Customer service
  • Cashier
  • Shipment
  • Training new employees
  • Sales

Education

Bachelor Degree - Science

Brooklyn College
Brooklyn, NY, United States
12.2019

Associates degree - Liberal Arts

Kingsborough Community College
Brooklyn, NY, United States
12.2015

High School Regents Diploma -

Herbert Lehman High school
Bronx, NY, United States
12.2013

Skills

  • Adaptability
  • Empathetic
  • Organization
  • Time management
  • Team leadership
  • Critical thinking
  • Staff Training and Development
  • Performance Management
  • Conflict resolution
  • Patient care coordination
  • Electronic Health Records (EHR) Systems
  • Healthcare Management Software
  • Data Analysis and Reporting Tools
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Process streamlining
  • Risk Management
  • Troubleshooting Operational Challenges

Accomplishments

  • Volunteered in cleaning and rebuilding public and city parks.
  • Received honorary Dean’s List Award in college.
  • Member of high school social clubs.

Timeline

Supervisor of Clinical Operations

Upward Health
07.2024 - Current

Senior Care Specialist

Upward Health
09.2022 - Current

Physical Therapy Aide

Riverdale Sports Physical Therapy
08.2021 - 08.2022

Physical Therapy Aide

Throggs Neck Physical Therapy
02.2021 - 07.2021

Sales Lead

New York & Company
06.2017 - 02.2020

Bachelor Degree - Science

Brooklyn College

Associates degree - Liberal Arts

Kingsborough Community College

High School Regents Diploma -

Herbert Lehman High school

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Trivone Dindyal