Leslie Alatorre
Lawndale,CA
Summary
Bilingual customer service professional with 5+ years of experience in fast-paced, guest-focused environments. Known for creating welcoming experiences, communicating effectively with diverse guests, and remaining calm and professional while multitasking. Experienced in teamwork, conflict resolution, and handling high-volume service, with a strong focus on guest safety and satisfaction.
Overview
5
5
years of professional experience
Work History
Server
California Pizza Kitchen
Manhattan Beach, California
11.2024 - Current
- Delivered warm, attentive service to a high volume of guests while creating a welcoming and positive dining experience.
- Collaborated with hosts, bartenders, cooks, and fellow servers to streamline restaurant operations and enhance guest satisfaction.
- Accurately processed cash, card, and check payments while operating POS systems, managing orders, and resolving guest needs.
- Trained new servers and guided them on menu items, ingredients, and allergy-related questions, ensuring guest safety and confidence.
- Led children’s birthday parties and large-group events as one of two trained servers, creating memorable experiences through hands-on pizza making and kitchen tours while addressing guest safety and individual needs.
Server
Mi Zacatecas Restaurante
Hawthorne, California
01.2022 - 09.2024
- Managed assigned sections independently, delivering attentive service and ensuring guest satisfaction across multiple tables and requests.
- Communicated with guests in both English and Spanish, creating a welcoming and comfortable experience for a diverse range of customers.
- Prepared and packaged to-go orders accurately, maintaining organized dining areas to enhance overall restaurant operations.
Team Member
Panda Express
Lawndale, California
12.2021 - 12.2022
- Welcomed guests and provided quick, friendly service in a fast-paced environment while maintaining a positive and professional demeanor.
- Handled cash and customer transactions while restocking supplies and maintaining an organized, clean workspace to support smooth operations.
- Assisted team members during busy shifts to enhance service delivery and customer satisfaction.
- Resolved customer issues through clear communication and active listening, contributing to positive guest experiences.
- Performed opening and closing duties, including cleaning and preparing the restaurant for daily operations while maintaining high standards of cleanliness and professional presentation.
Education
Associate of Science - Business Administration
El Camino College
Torrance, CA06-2027
Skills
- Cash Handling & POS Systems
- Customer Service
- Food safety
- Bilingual: English & Spanish
- Team Collaboration
- Multitasking and organization
- Conflict Resolution
- Positive & Professional Demeanor
- Strong Work Ethic
Timeline
Server
California Pizza Kitchen
11.2024 - Current
Server
Mi Zacatecas Restaurante
01.2022 - 09.2024
Team Member
Panda Express
12.2021 - 12.2022
Associate of Science - Business Administration
El Camino College