Leslie-Ann Paul

Oral Roberts Ministries

Tulsa, OK

02.2003 - Current

Answered incoming calls and directed them to the appropriate department or individual.
Maintained a professional demeanor while handling customer calls.
Updated customer accounts with new information from callers.
Greeted callers and identified their needs quickly and accurately.
Provided accurate information regarding company services, procedures, and policies.
Responded promptly to inquiries from customers, management, and other departments within the organization.
Compiled daily call reports detailing volume of calls received and handled by department staff members.
Handled escalated customer complaints professionally and effectively.
Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Developed relationships with customers through effective communication techniques.
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Documented messages left by callers and delivered vital information to intended employees.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Handled incoming and outgoing calls according to standard operating procedures.
Took messages from callers and accurately relayed details to intended staff.
Reported telephone line issues and outages for prompt repairs.
Developed strong professional relationships with employees and clients through effective customer service skills.

Summary