Tanya Mead
Macon,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skilled Medical Assistant offering more than 2 years of experience and well versed in MOHS surgical procedures. Adept at orienting and training technical staff and implementing policies to streamline workflow. Excited to bring expertise to growing organization offering room for advancement. Many years of experience in customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Skin Care Physicians Of Ga
07.2020 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Travel to several satelite offices( Cordele, Forsyth, Milledgeville, Tifton, Warner Robins)
- Obtaining and verifying all insurance provided.
- Answering phone calls in a professional and timely manne.
Surgical Tech
Skin Care Physicians Of Ga
07.2020 - Current
- Improved patient care by assisting surgeons during surgical procedures and maintaining a sterile environment.
- Reduced risk of infection by properly sterilizing equipment and adhering to strict sterilization protocols.
- Contributed to positive patient outcomes by anticipating surgeons'' needs throughout procedures and reacting quickly to changes in situations.
- Assist in MOHS surgery
- Ability to give injections
Lead Forman
AAW
01.2019 - 03.2020
- Organized ongoing maintenance schedules to boost system performance.
- Monitored safety compliance to maintain strict standards and protect team members from any possible injury.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Organized and delivered supplies for each job.
- Supervised daily operation, including employee performance, preventative maintenance and safety.
Server
IHOP
02.2016 - 01.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated knowledge and applied proper food handling standard.
- Cleaned, Sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Handled cash and counted down registers.
Customer Service Representative
Medical Billing Resources
04.2014 - 01.2016
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enforced company policies and effectively responded to staff grievances.
- Data Entry
- Handled patient accounts for numerous providers.
- Observed all federal, state, local, and corporate policies and regulations to to ensure compliance on all.
Manager
Whistle Stop Cafe
01.2010 - 12.2013
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw front of house personal to maintain adequate staffing and minimize overtime.
- Managed and motivated employees to be productive and engaged in work.
- Handled all the day to day responsibilities of running a restaurant.
- Prepared for and executed new menu implementations .
- Coached front office division on customer service standard.
- Maintained professional, organized, and safe environment for employees and customers.
Education
GED -
Jones County High School
Gray, GAAPI
Macon, GASkills
- Cash Handling
- Customer Service
- Electronic Charting
- Pre-Surgical Preparation
- Equipment Sterilization
- Specimen Preparation
- Wound Dressing
- Equipment Set up
- Surgical Procedures
- Patient Care
- Team Communication
Certification
- CPR
- CNA & CMA
Timeline
Front Desk Receptionist
Skin Care Physicians Of Ga
07.2020 - Current
Surgical Tech
Skin Care Physicians Of Ga
07.2020 - Current
Lead Forman
AAW
01.2019 - 03.2020
Server
IHOP
02.2016 - 01.2019
Customer Service Representative
Medical Billing Resources
04.2014 - 01.2016
Manager
Whistle Stop Cafe
01.2010 - 12.2013
GED -
Jones County High School
API
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